**Associate Customer Experience Representative (10:30AM 7:00PM)**

**Portage, MI, US**

**COVID-19 vaccination requirements**

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our page for current vaccination and/or reasonable accommodation requirements and timelines.

We are proud to be named one the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards not to mention various social and recreational activities.

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* Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products. .

* Follow standardized process to ensure 100% quality for all orders.

* Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.

* Understands, interprets and explains detailed information of printed material and processes.

* Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.

* Maintain continual positive attitude, builds relationships and fosters teamwork.

* Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.

* Flexibility in responding to new and rapidly changing situations and environment.

* Demonstrates an understanding of how decisions impact customers and markets.

* Participates in the creation and continuous improvement of standardized work.

Job Requirements:

* High school diploma required.

* 0-2 years relevant experience required.

* Basic understanding of customer service and order entry preferred.

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at

**About Stryker**

Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

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**Date posted:** February 19, 2022

**Job ID:** R469376

**Job category:**

**Primary location:** Portage, MI, US

**Employee type:** Full time

**Relocation:** No

**Work Flexibility:**

**Travel:**

Portage

MI

US

Job Posting Location

https://careers.stryker.com/job/15074422/associate-customer-experience-representative-10-30am-7-00pm-remote/ 0