Business Support, Customer Service page is loaded **Business Support, Customer Service**

**Business Support, Customer Service**

locationsHouston, TX time typeFull time posted onPosted Today job requisition idREQ202665 **About JLL**

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!

Key Responsibilities

**Core function includes:**

* Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!

* Take initiative to proactively address guest needs and answer questions

* Share your knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive

* Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests needs

* Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills

**Additional responsibilities include:**

* Track all visitors, including vendors, visiting employees and guests

* Manage parking administration, vehicle logs and records

* Manage administrative services with security cardkeys for employees and vendors

* Welcome event guests and assist with printing visitor badges

* Process and manage work orders in the Corrigo system

* Process invoices in the Corrigo system

* SPACE management including moves, adds, deletes, new hires for onboarding.

* Administration and management of the Master Tracking Spreadsheet, keep current at all times and send to Regional Facilities Manager

* Obtain COIs when needed

* Order kitchen and pantry supplies

* Support the annual management plan by accomplishing key performance indicators

* Back up to other Facilities Coordinators when needed, such as absences

* **Qualifications:**

* Experience: Minimum 2 years previous customer service-related experience

* Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests

* People Person: The best part of serving others is creating experiences for them that go beyond the expected

* Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required

* Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy

* Technology and Tools: Proficient in a range of information technology tools and platforms

* Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages

**What you can expect from us**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today!

***JLL Privacy Notice***

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.