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The NOW
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$52k-74k (estimate)
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Front Desk Supervisor
The NOW Dallas, TX
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$52k-74k (estimate)
Full Time Just Posted
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The NOW is Hiring a Front Desk Supervisor Near Dallas, TX

What Employees Value about the Now:
  • Sales Commissions
  • Growth Potential
  • Excellent Medical, Dental, Vision and life insurance plans for all full-time employees
  • Substantial discounts on products
  • 401k Retirement Plan after 1 year
  • Free massages
  • Discount massages for family members
Ideal Candidate:
We seek inspirational, service-oriented, optimistic, and hard-working individuals with previous sales and management experience and a passion for health and wellness. The belief in self-care is essential.
Duties and Responsibilities::
  • Follow all duties and responsibilities as required of the Experience Guide team.
  • Be an inspiration and ambassador of professionalism representing The NOW brand.
  • Maintain excellent attendance.
  • Train all new Experience Guides.
  • Be accountable for transactional corrections and follow up.
  • Act in leadership capacity and assist the Management in all facility needs. (must have previous management experience)
  • Act as a liaison between the Experience Guide, Massage Therapist and Leadership team.
  • Communicate all updates, new products/offerings, events, and protocols to the Experience Guide team.
  • Ensure the facility is always clean and presentable to standards.
  • Assist with group bookings and communicate directly with group inquiries.
  • Manage schedules of Experience Guides and time off requests.
  • Create documents, spreadsheets, and protocols as directed.
  • Complete weekly retail and back-of-house inventory
  • Assist in forecasting staff needs, related to seasons and staff retention.
  • Assist in providing coverage of Experience Guide shifts due to illness, etc...
  • Assist in conducting interviews for new Experience Guide candidates.
  • Participate in boutique supplies, retail, linen, and equipment inventory quarterly to ensure the facility is well prepared and replacement purchases are planned bi-annually.
  • Provide orientations and service training to all new Experience Guides.
  • Assist, coordinate, or lead all necessary staff training sessions and meetings.
  • Share suggestions, voice challenges or any specific concerns to the Leadership Team.
  • Assist General Manager with guest complaints and/or concerns.
  • Adhere to agreed upon hours approved by the Leadership Team including some weekends.
  • Collaborate with the Leadership Team during regular meetings regarding any improvements.
  • Be a leader in fostering a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
Job Summary:
EXPERIENCE GUIDE SUPERVISOR
Reports to: General Manager / Assistant Manager
The Experience Guide Supervisor is responsible for the leadership and mentoring of the Experience Guide team and seamless operations of the facility.
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today's fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Summary

JOB TYPE

Full Time

SALARY

$52k-74k (estimate)

POST DATE

05/05/2024

EXPIRATION DATE

05/18/2024

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The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Supervisor job description and responsibilities

Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing

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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.

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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.

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Provides technical support to front desk and housekeeping staff when needed.

01/04/2022: Tucson, AZ

Prepare monthly reports and budget for front office department.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Supervisor jobs

The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.

02/10/2022: Clarksville, TN

Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.

12/30/2021: Dayton, OH

Provides effective sales effort at Front Desk to maximize room revenue.

02/13/2022: Olympia, WA

Maintains safe working conditions within department and Hotel.

12/13/2021: Lincoln, NE

Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.

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Step 3: View the best colleges and universities for Front Desk Supervisor.

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