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TITLE: Front Desk Agent
POSITION FOCUS:Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere.
JOB REQUIREMENTS: 90% of shift is standing and bending/kneeling. Must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of heavy items. Proficient with computers and Microsoft Office. Will be required to work weekends and holidays and all shifts, as necessary.
ORGANIZATIONAL STRUCTURE: Reports to: Front Desk Supervisor and/or Front Office Manager and/or Assistant General Manager. Subordinates: N/A
PRIMARY RESPONSIBILITIES:
· Greets guests and completes established check-in procedures.
· Accurately completes shift checklist and stays at front desk post throughout the entire shift.
· Facilitates guest departure (check-out) procedures in order to open the room for the next sell.
· Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and maintains accurate hotel records.
· Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
· Maintains good customer relations by keeping abreast of all departmental functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
· Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and to provide guests with timely and efficient service.
· Controls cash transactions at the front desk and maintains complete responsibility for personal bank.
· Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the timeliest and most accurate method possible.
· Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
· Understands and ensures that the front desk needs to remain staffed even if the following shift is tardy or late.
· Provides assistance to other team members and departments.
· Ensures safety by following security procedures.
· Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times.
· Observes the 5x10 rule, which is to be complied with at all times. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
· Performs other duties as assigned, requested or deemed necessary by management.
Full Time
$27k-36k (estimate)
04/13/2023
05/11/2024
sevahotels.com
Florence, VT
<25
The job skills required for Front Desk Agent include Guest Service, Front Office, Scheduling, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.