Stratpharma is a fast-growing Swiss Dermatology company that is currently seeking a highly motivated and strategic-minded individual for the position of Strategic Operations and Customer Service Manager. This role will be responsible for overseeing the operations, customer service and marketing functions of the company.

The successful candidate will have the opportunity to be part of the senior management team and contribute to the overall growth and success of the company. This is a dynamic role that requires a combination of strategic thinking, operational excellence, and marketing expertise.

Tasks

• Collaborate with the EVP of Sales and CEO to develop and implement the US business strategy.
• Oversee administrative tasks in conjunction with the Director of HR.
• Provide product support to the inside sales manager and team
• Manage the Business Analyst along with EVP on Salesforce, data sheets, and shipping/logistics duties and projects.
• Oversee customer service inbound phone and email in line with ISO standards.
• Assist with planning and coordinating congresses.
• Help calculate bonuses, set up new customers, process orders, and provide training and onboarding to new employees.
• Work with marketing to manage carstock for reps, congresses and customers.
• Manage accounts payable for the US and oversee check processing.
• Manage pharmacy operations including product, inventory, data and billing.
• Work with third-party logistics providers and the Director of Logistics to ensure efficient operations.
• Develop and implement strategies to improve overall customer satisfaction and retention.
• Monitor customer feedback and identify areas for improvement in products or services.
• Collaborate with other departments to ensure a seamless customer experience throughout the entire customer journey.
• Build and maintain relationships with key clients and partners.
• Develop and oversee operational policies and procedures to ensure smooth business operations.
• Lead and manage a team of operations and customer service professionals, providing mentorship and coaching as necessary.
• Manage the budget and financial performance of the operations and customer service departments.
• Work closely with senior management to develop and execute strategic plans.
• Stay current with industry trends, best practices, and regulations related to operations and customer service.