Essential Functions:

• Technical Support: Assist customers with technical inquiries on trailer components
• Customer Service: Answer customer inquiries via email and phone in a friendly, professional and courteous manner.
• Order Management: Enter customer orders, answer technical questions, resolve discrepancies & generates sales quotations
• Perform all assigned tasks in a safe, efficient, timely, accurate and highly productive manner according to Company policy.
• Maintain good attendance. Attend scheduled work hours on a regular and timely basis.
• Comply with all Company policies and procedures.

Knowledge and Skill:

• Technical Knowledge of trailer parts preferred
• Superior & Professional Communication Skills, written & verbal
• Have a winning attitude
• Desire to wow the customer - Customer Appreciation
• Enjoys helping people & Puts the customer first
• Strong work ethic
• Team player
• Problem solving skills
• Able to Multi-task
• Strong time management and organizational skills
• Demonstrates a continuous improvement mindset
• May require a bachelor's degree.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision of the Customer Services Mgr.
• Experience with Microsoft Office software primarily word & excel
• Must be able to perform each essential function and responsibilities of the job satisfactorily in accordance with Company productivity and quality requirements.

Physical Requirements:

• Standing 0 - 5% of the time.
• Walking 5 - 10% of the time.
• Sitting 60- 80% of the time.
• Reaching, pushing, pulling 0 - 5% of the time.
• Arm, wrist, hand, finger movement 40 - 60% of the time.
• Bending and twisting neck and trunk 0 - 2% of the time.
• Hearing requirements include the ability to hear all verbal communication.
• Ability to verbally communicate.
• Requires light physical effort, such as lifting and/or moving 5 pounds or less, and occasional lifting of up to 25 pounds.

Mental Requirements:

Analyzing Asserting Interpreting

Recalling Self-motivating Perceiving

Decision making Understanding Collaborative

Listening Comprehending Identifying

Problem solving Reasoning Memorizing

Prioritizing Relaxed

Tools and Equipment Used:

Calculator, Telephone, Copy machine, Fax machine, Computer, software and related equipment

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

About the Company:
Stoughton Parts Sales, LLC