Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments including being recognized by Inc. Magazine as one of the fastest growing privately held corporations in North America.

Since our start in 1996, we have helped more than 100,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best.

Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

We also offer the following:

• Competitive Pay

• Health, Dental and Vision

• Company-paid Group Life Insurance

• Paid Time Off

• Holiday Pay

• Generous 401(k) plan that includes a 4% employer match.

• Tuition reimbursement

• Company-paid Short Term Disability Plan

• Critical illness, Hospital Indemnity, and Accident plans

• Volunteer Time Off

• Parental Leave

At Storm Smart, our success depends on people, productivity, and procedures.

The Shutter Installation Supervisor plays a critical role in managing the day-to-day installation processes, addressing on-site challenges, and ensuring projects are completed efficiently and safely. This position requires a proactive approach to problem-solving, strong leadership skills, and the ability to work closely with both our internal teams and external partners.

Supervising all shutter installation crews in Lee County, FL

Key Responsibilities & Duties:

• 
  Daily Operations Management: Oversee daily installations, ensuring all projects are executed according to plan. Address any on-the-job issues directly, including challenges specific to Call Back Warranty (CBW).

• Customer Interaction: Handle escalated customer issues promptly, ensuring a high level of customer satisfaction. Work directly with customers to approve plant change orders and resolve any concerns.

• Team Support: Respond to any supervisor-needed requests from the company and manage clean-up for projects related to installers no longer with the company.

• Safety and Compliance: Ensure on-the-job safety is a priority, manage property incidents, and compile reports on any issues.

• Collaboration: Work closely with the Scheduling Team to monitor jobs in process or paused, particularly those where the scheduled completion date has passed. Collaborate with electricians and other technical staff to resolve on-the-job issues.

• Operational Efficiency: Implement strategies to improve operational processes, ensuring efficiency and effectiveness in all installation projects.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Skills/ Abilities:

• Proven experience in an installation supervision role, preferably within the hurricane shutter installation sector.
• Strong understanding of installation processes, safety regulations, and customer service principles.
• Excellent problem-solving skills and the ability to handle high-pressure situations.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills, with the ability to manage customer escalations effectively.
• Knowledge of project management tools and software.
• Ability to coordinate with multiple teams and manage multiple projects simultaneously.

Education/Experience/Licenses/Certifications:

• High School Diploma, GED or equivalent
• Valid clean driver's license

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in an office setting with the noise level of quiet to moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.