City, State :

Denver, Colorado$60,000-$65,000 per year.

The Banquet Manager is responsible for managing all aspects of hotel's banquet events to ensure guest satisfaction while maintaining a profitable operation and high quality products and service levels.

He / she is expected to share ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets;

and meet budgeted productivity while keeping quality consistently high. Banquet Manager assists in other F&B outlets as needed.

The Jacquard Hotel and Rooftop will feature flexible meeting space of 6900 square feet in addition to the rooftop. The 15 feet tall ceilings are complimented by floor to ceiling windows that bring in the wonderful Colorado light.

This space will be in high demand for corporate events and some of the most prestigious social events in Denver.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Lead the department to deliver luxury service that exceeds expectations of the highest level.
• Manage all aspects of the hotel's banquet operation including room set-up and food and beverage service.
• Directly supervise Banquet Captain, Banquet Server, Banquet Set-Up Attendants & Banquet Bartender.
• Review all Banquet Event Orders and Resumes to ensure proper staffing levels.
• Coach staff to approach all encounters with guests, managers and fellow employees at all times in an attentive, friendly, attentive, helpful, courteous and service-oriented manner.
• Ensure staff is maintaining high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Ensure staff is compliant at all times with the hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Respond to guest complaints in a timely manner.
• Work with the other F& B managers and keep them informed of F & B issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
• Coordinate and monitor all phases of Loss Prevention in the banquet operation.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, quarterly action plans.
• Ensure compliance with all local liquor laws and health and sanitation regulations.
• Ensure compliance with SOP’s in all outlets.
• Ensure compliance with requisition procedures.
• Conduct staff performance reviews in accordance with hotel standards.
• Understand and exhibit ability to prepare payroll and tip distribution.
• Ensure completion and / or conduct departmental and hotel training banquet related food and beverage requirements with the appropriate departments.
• Keep kitchen informed of accurate counts for plating.
• Review menu / service with catering managers and banquet chef.
• Maintain up to date details on banquet functions and communicate to necessary staff.
• Conduct ongoing training of captains / hourly employees to maintain standards of service.
• Make personal contact with guests and assist them with any requests.
• Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guest for signature.
• Requisition liquor, etc. for banquet bars.
• Ensure safety, sanitation, and cleanliness of service areas.
• Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis.
• Oversee maintenance of accurate and current banquet inventories.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.

The requirements listed below are representative of the knowledge, skills, and / or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

• Observes and adheres to safety and security procedures, promoting a safe work environment.
• Ensures new hires complete new hire orientation.

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he / she comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated.
• Completes tasks on time or notifies appropriate person with an alternate plan.

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
• Assists department in exceeding productivity standards.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
• Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.
• Able to build morale and group commitments to achieve goals and objectives.

Associate demonstrates effective ORAL / WRITTEN COMMUNICATION

• Listens without interruption and gets clarification.
• Actively participates in meetings, contributing ideas to improve the company.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.
• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

Associate demonstrates effective FINANCIAL MANAGEMENT skills

• Monitors and controls labor costs.
• Seeks approval for overtime, if required.

Associate effectively MANAGES PEOPLE

• Provides regular performance feedback and proactively addresses performance concerns of staff.
• Develops staff so that successful customer service scores are achieved.

EDUCATION AND EXPERIENCE REQUIREMENTS :

Bachelor's degree (B. A.) from four-year college or university; one to two years related experience and / or training; or equivalent combination of education and experience.

QUALIFICATIONS

• Ability to read and write fluent English.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.

SUPERVISORY RESPONSIBILITIES

Position has management responsibilities of banquet staff.

WORK ENVIRONMENT

The work environment normally entails the following :

• Minimal to moderate noise levels consistent with hotel environment
• Exposure to cleaning chemicals.
• Some of the work is conducted in a typical office environment with temperature control and natural and artificial light.

There is frequent exposure to the outdoors including seasonal weather and materials used in maintenance work.

PHYSICAL DEMANDS :

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to :

• Long hours sometimes required
• Must be able to stand and / or walk for long periods of time or entire shift. Walk less than 1 / 3 of the time
• Sit less than 1 / 3 of the time
• Exerting up to 50 lbs. of force occasionally
• Push / pull up to 20 pounds of force frequently or constantly.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition.

Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination.

Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

Last updated : 2024-05-20