POSITION OVERVIEW:
A Host/Hostess should be experienced with the culture of a vibrant venue and have extensive knowledge of the tools that we utilize to operate it. This includes a great deal of experience with OpenTable and the ability to build and maintain reservation books and guest profiles. This individual will preferably have experience interacting with all Front of House positions in a leadership role.
DUTIES & RESPONSIBILITIES:
• Manage and cultivate concierge program
• Responsible for all host, coat check, and door staff in regards to hiring, cultivating, and scheduling
• Optimizing the flow of guests during service
• Building reservations books to effectively accommodate a high volume of guests
• Maintaining strong relationships with hotels and other booking agents
• Ensuring that all guest information is up to date with the database
• Making sure that all guest facing information is always current for online, in venue, and with the reservations department. This includes all operational information, marketing materials, menus etc..
• Interacting with guests via review and social channels to maintain a positive reputation online
• Acting as a reliable individual who is fun to work with and enjoys being a part of a great team and a quickly growing company
• Opening and closing the venue when necessary as a floor manager
QUALIFICATIONS/PRIMARY JOB REQUIREMENTS:
• Minimum 3 years professional experience
• Strong management skills
• Strong influence, interpersonal, communication, problem solving and creative solution generation skills
• General business acumen
• Expert knowledge of all Restaurant computer systems
• Ability to quickly integrate into a team and be recognized as a leader
• Ability to finds problem areas, develops solutions and get the job done
• Able to delegate effectively with a sense of professionalism
• Able to work 8 hours, and late nights