Essential Functions

• Work with the architects and engineering teams in planning new application installs or executing upgrades to existing applications, new systems technology solutions and upgrading existing systems components; based on the delivery specifications
• Support and maintain all firm applications
• Research and resolve all escalated trouble tickets for firm applications and hardware
• Where appropriate, assist the Service Desk and other IT administrators with resolving tickets that originate in an administrator's resident office.
• Manage end-user accounts, permissions, access rights, and storage allocations in accordance with firm practices regarding nomenclature, privacy, and security for all desktop-based applications and services
• Execute and maintain Standard Operating Procedures (SOPs) for the administration of relevant applications, systems, and technologies - identify gaps in processes or documentation and suggests improvements
• General support and administration of network infrastructure components including switches, hubs, wireless access points, remote access devices, and phone and voicemail systems
• Use systems management software to monitor and configure/maintain the firm's systems
• Participate in testing the firm's Disaster Recovery / Business Continuity solutions and processes; including backup/restore, and storage replication
• Maintain cable plant, coordinating with cable vendors as needed
• Perform other duties as assigned

• Bachelor's degree in computer science/information systems or equivalent certification from an accredited technical training school or equivalent (2-4 years) experience in general Information Systems/computer support
• 2-4 years' experience in a Windows environment with working knowledge in regards to maintaining and optimizing systems
• 2-4 years' experience in operating systems/application software integration and installation automation using standard tools and scripting. (SCCM, PowerShell, Group Policies)
• 2-4 years' experience with one or more of the following (emphasis may vary depending on immediate needs of the firm):
  • iManage document management system experience; with working knowledge in regards to maintaining and optimizing the system including experience with EMM and matter-centricity.
  • Citrix XenApp experience with working knowledge in regards to maintaining and optimizing the system
  • Major organization-wide systems (Scanning, Faxing, Helpdesk, etc.) with working knowledge in regards to maintaining and optimizing such system(s)
  • MS Exchange/Outlook mail systems; with working knowledge in regards to maintaining and optimizing the client performance.
  • Network systems support and installation, including server hardware, network operating systems software, and hypervisor technologies.
  • Systems infrastructure support and installation including SAN storage systems, and various Disaster Recovery / Business Continuity.

• Attention to detail: avoid common and frequent mistakes; complete complex projects and tasks without error
• Critical thinking and problem solving: recognize problems or situations that are new or without clear precedent; evaluate alternatives and find solutions using a systematic, multi-step approach; develop improvements and innovations to enhance performance
• Customer service: is highly responsive to initial requests and follows through on all commitments, both stated and implied; works diligently to ensure that everyone seeking Department services receives the highest level of service; manages own work to meet or exceed service level expectations
• Initiative and creativity: identify areas for improvement within personal areas of responsibility, group, department, and firm; develop unique and new approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm
• Teamwork: able to work well with others on projects, initiatives, and tasks that require their input and cooperation

• Non-Smoking environment
• Ability to maintain a flexible work schedule
• Available to work in the office 9:00 - 5:30 pm Monday through Friday.
• Remote working may be available for this position
• Extra weekday and weekend hours may be required for special programs or events
• Must be available to work beyond regular hours when necessary
• Must be able to work under tight deadlines and stressful situations
• Must have ability to work independently