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Only Local candidate from IN
The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household cases in a database to ensure benefits are accurately issued.
Understand eligibility guidelines and the application approval process
Efficiently review and process applications
Investigate flagged applications and follow up with households or schools as necessary
Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy
Work with leadership to resolve escalated customer concerns and system problems
Provide courteous, timely, and accurate frontline customer service interactions and information.
Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner.
Track customer interactions and inquiries and generate reports for management
Escalate complex or high-profile customer inquiries to supervisor for review and evaluation
Research information in order to provide answers to customer inquiries
Answer inquiries over the telephone or in person concerning regulations or procedures
Receive and prepare replies to routine correspondence
Operate office machines related to specific area of work
Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines. (this could replace the second bullet point below)
Examine data matches to find inconsistent and/or duplicated data.
Keep current on all changes in rules, regulations, and guidelines regarding the Summer EBT program.
Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.
Full Time
$51k-63k (estimate)
05/01/2024
06/30/2024
The job skills required for Help Desk coordinator include Customer Service, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk coordinator positions, which can be used as a reference in future career path planning. As a Help Desk coordinator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk coordinator. You can explore the career advancement for a Help Desk coordinator below and select your interested title to get hiring information.