Recent Searches

You haven't searched anything yet.

34 Help desk specialist Jobs in Indianapolis, IN

SET JOB ALERT
Details...
Leidos
Indianapolis, IN | Full Time
$58k-73k (estimate)
3 Weeks Ago
Leidos
Indianapolis, IN | Full Time
$57k-71k (estimate)
3 Days Ago
Prolific
Indianapolis, IN | Full Time
$63k-78k (estimate)
6 Days Ago
Dialing Innovations
Indianapolis, IN | Full Time
$55k-68k (estimate)
5 Days Ago
Leidos
Indianapolis, IN | Full Time
$58k-72k (estimate)
1 Week Ago
Lids
Indianapolis, IN | Full Time
$44k-55k (estimate)
9 Months Ago
Creed Infotech
Indianapolis, IN | Contractor
$51k-63k (estimate)
1 Day Ago
HCL Global Systems
Indianapolis, IN | Full Time | Contractor
$51k-63k (estimate)
1 Month Ago
Info Origin Inc.
Indianapolis, IN | Contractor
$50k-63k (estimate)
4 Months Ago
MY3TECH INC
Indianapolis, IN | Contractor
$51k-63k (estimate)
5 Days Ago
MY3TECH INC
Indianapolis, IN | Contractor
$51k-63k (estimate)
5 Days Ago
Apollo Technology Solutions LLC
Indianapolis, IN | Full Time
$50k-63k (estimate)
3 Months Ago
American Technology Consulting LLC
Indianapolis, IN | Contractor
$50k-63k (estimate)
4 Months Ago
Robert Half
Indianapolis, IN | Other
$60k-75k (estimate)
1 Month Ago
Netfor
Indianapolis, IN | Full Time
$55k-69k (estimate)
6 Days Ago
Lochmueller Group
Indianapolis, IN | Full Time
$55k-69k (estimate)
1 Day Ago
Info Origin Inc.
Indianapolis, IN | Full Time
$49k-62k (estimate)
1 Month Ago
ClearanceJobs
Indianapolis, IN | Full Time
$59k-74k (estimate)
1 Week Ago
Creed Infotech
Indianapolis, IN | Contractor
$49k-60k (estimate)
1 Day Ago
RadCube
Indianapolis, IN | Full Time
$51k-63k (estimate)
2 Days Ago
Argyll Infotech Enterprise Pvt Ltd
Indianapolis, IN | Contractor
$51k-63k (estimate)
6 Days Ago
Apptrics
Indianapolis, IN | Contractor
$43k-54k (estimate)
1 Month Ago
ATC
Indianapolis, IN | Full Time
$51k-63k (estimate)
1 Month Ago
Steneral Consulting
Indianapolis, IN | Full Time
$51k-63k (estimate)
1 Month Ago
Netfor
Indianapolis, IN | Temporary
$46k-57k (estimate)
2 Days Ago
Smart Gauge Staffing LLC
Indianapolis, IN | Contractor
$78k-102k (estimate)
2 Weeks Ago
Laksan Technologies
Indianapolis, IN | Full Time
$98k-125k (estimate)
2 Weeks Ago
TeamMIS
Indianapolis, IN | Full Time
$74k-92k (estimate)
1 Week Ago
NOVA HOME CARE
Indianapolis, IN | Full Time | Contractor
$45k-54k (estimate)
3 Weeks Ago
Help desk specialist
Leidos Indianapolis, IN
$58k-73k (estimate)
Full Time | Business Services 3 Weeks Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Leidos is Hiring a Help desk specialist Near Indianapolis, IN

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success.

We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Our Mission, Vision, and Values guide the way we do business.

We are seeking a highly motivated and customer-oriented individual to join our team as a Help Desk Specialist. The ideal candidate will be responsible for providing efficient and effective support to subscribers, as well as answering consumer questions, addressing inquiries related to services and systems.

This role requires excellent communication skills, technical proficiency, and a strong commitment to delivering high-quality, accurate assistance.

Primary Responsibilities :

  • Respond to incoming calls, emails, and tickets in a professional and timely manner.
  • Provide technical support and troubleshooting for services and systems.
  • Assist subscribers, as well as consumers who utilize the system and services.
  • Document and track all interactions in the help desk ticketing system accurately and in a timely manner.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay informed about policies, procedures, and updates to accurately assist users.
  • Contribute to the development and maintenance of knowledge base articles and / or Standard Operating Procedures.
  • Participate in training sessions to enhance technical skills and knowledge.
  • Contribute to the development of automation strategy for repetitive task management.
  • Maintain a positive and customer-focused attitude in all interactions.

Basic Qualifications :

  • HS Diploma or GED Equivalent
  • Excellent computer / typing skills
  • Strong interpersonal and communication skills
  • Patience and the ability to explain technical issues to non-technical users
  • Empathy and a customer-focused mindset
  • Analytical thinking and problem-solving skills
  • Ability to diagnose and resolve technical issues efficiently.
  • Two or more years of Help Desk Customer Support experience
  • Position requires the ability to obtain / maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain;

chosen candidate cannot start in this role until this process is complete

Preferred Qualifications :

  • Experience with ticket tracking applications such as JIRA
  • Experience writing and maintaining Standard Operating Procedures (SOPs)
  • Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application
  • Bilingual; Fluent in Spanish and English, both written and speech (Not a requirement for the role)

Original Posting Date :

2024-04-04

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range : Pay Range -

Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Remote

Last updated : 2024-05-20

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$58k-73k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

05/23/2024

WEBSITE

careers.leidos.com

HEADQUARTERS

VIRGINIA BEACH, VA

SIZE

50 - 100

FOUNDED

2019

REVENUE

<$5M

INDUSTRY

Business Services

Show more

Leidos
Full Time
$113k-144k (estimate)
Just Posted
Leidos
Full Time
$63k-82k (estimate)
Just Posted
Leidos
Full Time
$59k-81k (estimate)
Just Posted

The job skills required for Help desk specialist include Help Desk, Troubleshooting, Problem Solving, Technical Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk specialist. Select any job title you are interested in and start to search job requirements.

For the skill of  Help Desk
Jobs Malaysia - Two95 HR HUB
Full Time
$59k-74k (estimate)
2 Weeks Ago
For the skill of  Troubleshooting
Sortera Technologies, Inc.
Full Time
$83k-107k (estimate)
3 Days Ago
For the skill of  Problem Solving
Avero
Full Time
$121k-144k (estimate)
3 Days Ago
Show more

The following is the career advancement route for Help desk specialist positions, which can be used as a reference in future career path planning. As a Help desk specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk specialist. You can explore the career advancement for a Help desk specialist below and select your interested title to get hiring information.

Leidos
Full Time
$58k-72k (estimate)
1 Week Ago
Info Origin Inc.
Full Time
$49k-62k (estimate)
1 Month Ago
ClearanceJobs
Full Time
$59k-74k (estimate)
1 Week Ago

If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Help Desk Specialist job description and responsibilities

Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.

03/11/2022: Hopkinsville, KY

The help desk team will train users on basic system and computer functions.

03/03/2022: Kennewick, WA

Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.

03/21/2022: Columbia, SC

Remote help desk technicians support technology customers via phone, online and occasionally on-site.

03/06/2022: Kingsport, TN

Help desk technicians need a deep understanding of computer hardware and software.

01/19/2022: Yakima, WA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Help Desk Specialist jobs

Learn more about the role, tasks and how to become a help desk technician.

02/10/2022: Springfield, MO

Thankfully, old desks can be rehabilitated and refinished with a little effort.

02/22/2022: Ventura, CA

Develop a culture of helping within the help desk.

01/29/2022: Winston Salem, NC

These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.

04/03/2022: Yakima, WA

Use data and technology to help people develop new skills.

01/30/2022: Lebanon, PA

Step 3: View the best colleges and universities for Help Desk Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more