215 Customer Success Representative Jobs in Chicago, IL
STELLAR is Hiring a Customer Success Representative Near Chicago, IL
We are seeking a Customer Success Representative to join our team in our Chicago, IL office.
You will be responsible for driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
We will offer comprehensive on-the-job training. This role provides a great opportunity for rapid growth from an entry-level position to management. Our company is expanding and looking for a dynamic, fast-paced, competitive individual to work with our up-and-coming leader.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
- Track interactions - Record customer interactions in the internal system for cross-functional awareness and relationship development.
- Meet set KPI - Complete the sales process as required by Upsell products and services
Requirements:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to address complaints and issues with effective solutions and a positive attitude
- Excellent time-management and prioritization skills
- Passion for delighting customers with above-and-beyond service
- Excellent written and verbal communication skills
- Strong problem-solving abilities and the ability to think on your feet.
- Proficient computer skills and the ability to navigate multiple systems simultaneously.
- Ability to work in a fast-paced environment and manage multiple priorities.
We believe in fostering a supportive work environment that encourages growth and success. As we expand our presence in Chicago, IL, we look forward to welcoming you onboard our dynamic team as a fantastic addition to contribute to our success.
Don't miss out on this exciting opportunity! Click "Apply" now to take the first step towards an incredible customer service career in Chicago!
Job Summary
Full Time
Wholesale
$64k-81k (estimate)
03/27/2024
06/24/2024
stellar.net
BRADENTON, FL
500 - 1,000
1985
Private
LEE ROBBINS
$500M - $1B
Wholesale
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About STELLAR
Stellar is a design-build firm that provides architecture, construction and maintenance services for public and commercial sectors.
The job skills required for Customer Success Representative include Customer Service, Problem Solving, Products and Services, Customer Satisfaction, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
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