2 HELP DESK TECHNICIAN Jobs in Providence, RI
State of Rhode Island is Hiring a HELP DESK TECHNICIAN Near Providence, RI
The Help Desk Technician plays a crucial role in providing technical assistance and support to users across various departments at multiple locations. The primary responsibility will be to troubleshoot and resolve IT-related issues, ranging from software problems to hardware malfunctions. This is a position in a dynamic work environment. SUMMARY:
The Help Desk Technician performs various duties including, but not limited to:
- Provide prompt and courteous technical support to users;
- Assist users with troubleshooting software applications, operating systems, and hardware devices, including desktops, laptops, phones, and peripherals;
- Manage hardware, software, and user access lifecycle including inventorying, deploying, retiring, on and off-board;
- Manage the Service Desk (including documenting user inquiries and resolutions accurately into the system);
- Assist in providing support for solutions through external vendors of various platforms such as phones, email, file storage, productivity applications;
- Assist in maintaining and updating technical documentation and knowledgebase articles;
- Participate in the process of maintaining the Department’s Cyber Security Incident Response Plan and procedures; and
- Perform other duties as required.
Continued education in IT or related certifications preferred. Must have a high aptitude for learning while taking direction. Ability to travel between locations. Prior exposure to IT support and collaboration is recommended.KNOWLEDGE, SKILLS & ABILITIES
- Strong oral and written communication.
- Strong problem-solving and troubleshooting skills.
- Customer service oriented.
- Motivated self-starter.
- 1 year of experience preferred.
- Microsoft Windows operating system deployment, troubleshooting, and patching.
- Basic understanding of network connectivity and protocols.
- Able to work through difficult problems in stressful situations.
- Ability to work independently as well as part of a team.
- Ability to lift and move equipment up to 50 pounds.
- Familiarity with Office 365, AWS, and other cloud environments a plus.
Job Summary
Other
$59k-73k (estimate)
04/13/2024
06/12/2024
ri.gov
PROVIDENCE, RI
7,500 - 15,000
1636
GWENN STEARN
$5B - $10B
Related Companies
The job skills required for HELP DESK TECHNICIAN include Help Desk, IT Support, Troubleshooting, Customer Service, Technical Support, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a HELP DESK TECHNICIAN. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HELP DESK TECHNICIAN. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for HELP DESK TECHNICIAN positions, which can be used as a reference in future career path planning. As a HELP DESK TECHNICIAN, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary HELP DESK TECHNICIAN. You can explore the career advancement for a HELP DESK TECHNICIAN below and select your interested title to get hiring information.
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