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Working Title: Customer Service Specialist
Job Class: Customer Service Specialist, Intermediate
Agency: MNsure
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
** This posting will be used to fill multiple temporary vacancies **
There is potential for the incumbent to telework in Minnesota or a surrounding state. Telework workers must have adequate and reliable internet connection to conduct work. This includes a physical connection to the internet with connection speeds: of at least 25 Mbps download and 10 Mbps upload. The remote work area needs to be suitable, safe and free from hazard, including the ability to adequately protect personally identifiable information, protected health information and Federal Tax Information (FTI).
This position will provide the initial contact for those calling the MNsure Contact Center. The position will assist consumers with the application and enrollment process and procedures. The Customer Service Specialist will assist consumers with signing into and navigating the online portal and tools, while concurrently accessing and updating data using multiple software applications, screens, windows and systems. The work is conducted in a high-volume, deadline orientated, and accuracy focused environment where quality and quantity production standards must be met. The incumbent must be able to research, analyze and discern the appropriate and relevant assistance level that may be required across a variety of public and private programs. This includes the ability to problem solve real-time or assess the caller's need and transfer to the correct resource.
Responsibilities Include:
One (1) year of customer service experience demonstrating the following:
To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.
REFERENCE/BACKGROUND CHECKS - MNsure will conduct reference checks to verify job-related credentials and a criminal
background check prior to appointment.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about this position, contact Amanda Lawrence at: amanda.lawrence@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, contact Emily Cleveland at emily.j.cleveland@state.mn.us for assistance.
MNsure is Minnesota's health insurance exchange/marketplace where individuals and families can shop, compare and choose health insurance coverage that meets their needs.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Full Time
Public Administration
$42k-53k (estimate)
05/14/2024
05/23/2024
mn.gov
LAKE BENTON, MN
7,500 - 15,000
1858
GARY SERIE
$10M - $50M
Public Administration
Minnesota State Government is the largest employer in the state of Minnesota, employing over 50,000 diverse and talented employees in more than 100 state agencies, boards, commissions, colleges, and universities. Our workplaces can be found across the state in 86 out of 87 Minnesota counties and a small share of employees work in out-of-state locations. When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable ...populations, we take our responsibilities to the public seriously. Join us as we continue to serve our great state and build a better Minnesota. To learn more about our career opportunities and comprehensive benefits, visit www.mn.gov/careers. To learn more about our state agencies, boards, commissions, colleges, and universities, visit http://mn.gov/portal/government/state/agencies-boards-commissions.
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