**Customer Service Representative (Teller)**

Feb 18, 2022

Operates a tellers window by providing prompt, efficient, accurate and high-quality customer service. Represents the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff.

Essential Functions:

Uphold the Culture of Excellence and provide high quality customer service to all clients all the time

Comply with all banking regulations and our own Bank policies, procedures and objectives

Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries

Provide clients with accurate account, product or service information

Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and travelers checks), loan payments and safe deposit box rental payments in a timely, accurate manner

Maintain basic knowledge of Bank services and products

Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed

Balance transactions at end of day and verify cash totals

Maintain working knowledge of the branch capture system

Requirements:

High School Diploma or equivalent

Minimum of six months cash handling experience required; bank experience preferred

High degree of accuracy and attention to detail

Excellent communication and customer service skills, exhibiting a high degree of professionalism

Excellent interpersonal skills, with the proven ability to interact effectively with individuals from diverse backgrounds

Basic computer proficiency and terminal knowledge

Ability to interpret data and identify problems

**Experience Required:** HS Diploma or GED, Customer service, Cash Handling