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Requisition No: 827617
Agency: Florida Gaming Control Commission
Working Title: GOVERNMENT OPERATIONS CONSULTANT I (Complaints Coordinator) - 41500513 1
Pay Plan: Career Service
Position Number: 41500513
Salary: $38,175.54 - $55,000.00 Annually
Posting Closing Date: 05/02/2024
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FLORIDA GAMING CONTROL COMMISSION
OFFICE OF THE EXECUTIVE DIRECTOR
GOVERNMENT OPERATIONS CONSULTANT I
WT: Complaints Coordinator
Position Number: 41500513
Hiring Salary: $38,175.54 - $55,000.00 annually
*Open Competitive*
ANTICIPATED VACANCY
Our Organization, Mission, and Vision:
The Florida Gaming Control Commission (Commission) is a five-member commission appointed by the Governor. The Commission is charged with the regulation of Florida’s pari-mutuel, cardroom, and slot gaming industries, as authorized by chapter 550, 551 and 849, Florida Statutes, and the oversight and enforcement of the state’s criminal gambling prohibitions. The Commission is also the State Compliance Agency under the provisions of the Gaming Compact between the Seminole Tribe of Florida and the State of Florida. The Commission’s goal is to preserve and protect the integrity of gaming activities through fair regulation, licensing, and effective investigation and enforcement.
Overview of the Position:
The Commission is seeking a Government Operations Consultant I (Complaints Coordinator). This position will work with all divisions of the commission by ensuring all complaints received are tracked, assigned, and action is taken to resolve. The position will be in the Office of the Executive Director and will work with the General and Operations Manager.
Minimum Requirements:
Preferred Knowledge, Skills, and Abilities:
***Applicants must complete all fields in the Candidate Profile. Work history
with month and year, hours worked, and formal education are required to
qualify for this position. Responses to qualifying questions must be verifiable
in the Candidate Profile. Resumes and other documentation
can be attached to provide additional information. ***
Duties and Responsibilities:
Complaint Resolution:
Database Management:
Collaboration with Internal Divisions:
Process Improvement:
Quality Assurance:
Where you will work:
This position is located in Tallahassee, Florida.
Contact: Dixie Parker, Dixie.Parker@flgaming.gov
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
IMPORTANT NOTICES:
Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FGCC at (850) 895-8125. FGCC requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Special Reminders:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals withdisabilities and improving employment outcomes.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Full Time
$104k-132k (estimate)
04/20/2024
05/04/2024
ORLANDO, FL
<25
2019
<$5M