Department Information

• This position is covered by the Partnership Agreement between the State of Colorado and Colorado Workers for Innovative and New Solutions (COWins).
• New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.

Description of Job

About the Unit
The Analyst IIII works in the Colorado Department of Transportation's (CDOT's) Chief Engineer Data Program & Project Analysis unit. The unit exists to collaboratively foster the increasing use of technological application/support principles and methodologies as a means to improve engineering practices in transportation. The unit’s goal is to ensure efficient and cross functional technology methods and architecture to obtain complete and accurate data that can be used to facilitate all areas of engineering: specialty, design, pre-construction, construction, materials and project management. The unit provides a high level of engineering system support determining business requirements and rules governing differential access according to department and customer needs. In doing so, it provides application strategic direction, needs analysis, software product direction for selection and implementation, process enhancement, and system operational guidance for supported solutions for all transportation regions across CDOT.
About the Position
The Systems Analyst supports the unit’s engineering systems. This position will serve as a fully operational analyst for specialty, design, preconstruction and construction systems that provide application services, data analysis and system evaluation for software solutions: SAP Project Support (PS), Consultant OnBoarding (Consultant Access Portal, One Identity), AASHTOWare Project, ProjectWise, ATSER and PMWeb. This position serves in compiling, analyzing, and interpreting a vast amount of complex engineering system data collected and utilized by Data Program & Project Analysis unit. This position clarifies methods to both end users within and outside of CDOT with respect to data system concepts, where there are unfamiliar/new applications beyond current methods. The Analyst will be responsible for determining the system support processes and designing system support operations for use in Quality Assurance/Quality Control activities and configuration management for resolving data validation and collection issues. Patterns of system support will need to be customized for each solution supported. This position is responsible for generating complex data analysis to determine data entry issues which will require adaptations of processes, dissemination of new processes and recommended system configurations for better results. The position analyzes services and trends, facilitates user requests and responses, and collaborates with the Office of Information Technology (OIT) for areas of access control and/or system issue resolution. The Systems Analyst will perform guidance activities to associated technical assistant contractors as a specialist in system support.
Your duties and responsibilities will include, but are not limited to, the following:
Data Analysis/System Support

• Develops, evaluates, and maintains systems and methods for collecting, processing, summarizing, analyzing, storing, archiving, retrieving, configuring, if applicable and reporting data for engineering systems supported following the guidance set forth by the Chief Engineer and associated procedural directives.
• Independently investigates data quality problems to determine cause; evaluates options and develops and implements solutions that meet standards and criteria. Designs studies to validate such decisions and identifies methods to improve data quality using the results of the studies.
• Performs ad hoc data analysis for supported engineering systems and CDOT regions in respect to the data collection requirements or reporting requirements that need to be met as determined by work processes.
• Collaborates with CDOT regions across the state for data collection issues and determines patterns of inaccurate/error of data collection.

• Oversees the system onboarding/offboarding of users to supported systems including PMWeb, ATSER, ProjectWise, AASHTOWare Project.
• Works with the Office of Information Technology Identity Access Management Team to perform access requests to needed systems.
• Provides guidance to technical support members regarding activities related to onboarding operations and processes that entail both CDOT and Office of Information Technology (OIT) policies for account renewal and creation for system access.

• Tests upcoming and/or new versions of support applications.
• Evaluates and reviews system business requirements and determines the potential impact changes will have on current system processes.
• Provides system improvements to OIT enterprise applications and/or vendor IT support teams based on system processes and business requirements.
• Gathers information from testing new releases in relation to established business processes.
• Performs fit-gap analysis and compares request to rules, regulations, and procedures.
• Participates in meetings to gather information to document current processes inside and outside of the engineering systems to ensure that these processes are kept up-to-date through research and attention to evolving needs.

• Analyzes and resolves first and second level user system related issues for supported applications: PMWeb, ATSER, AASHTOWare Project and ProjectWise.
• Analyzes and resolves complex user problems associated with supported systems; documents issue(s) and closes tickets once the issues are resolved.

• Primarily daytime hours, Monday – Friday.
• Your schedule will primarily be 8:00 AM – 5:00 PM work hours, Monday-Friday, but we are flexible to meet your work/life balance needs while ensuring CDOT business needs are met.
• Opportunity to work some days in the office and some days remotely.
• Occasional overnight travel to present system training as requested/needed throughout the state.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications

• Four years of experience in a field closely to the Major Job Duties.
• AND at least 2 years of professional experience integrating business needs and processes with software functionality, providing software support and performing software testing.
• Must have experience troubleshooting end user computer issues.

• A bachelor’s degree from an accredited college or university in a field closely related to the Major Job Duties (A copy of your transcript must be submitted to verify this requirement.)
• AND at least 2 years of professional experience integrating business needs and processes with software functionality, providing software support and performing software testing.
• Must have experience troubleshooting end user computer issues.

• A Master's degree from an accredited college or university in a field closely related to the Major Job Duties (A copy of your transcript must be submitted to verify this requirement.)

• Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.

• Demonstrated success with the duties listed in the Description of the Job section;
• Years of State service experience related to the duties of this position;
• Highest work/personal ethics and integrity;
• Experience in supporting enterprise-wide software solutions;
• Experience in coordinating with technical IT staff to help administer software solutions including application maintenance and access management, incident management and system fixes.
• Experience with ASTER Project Wise, AASHTOWARE and PMWEB Construction Project Management.
• Experience in collecting system requirements for additional system functionality implementations;
• Experience determining and implementing electronic document process improvements;
• Extensive knowledge and experience evaluating business/project process needs with software functionality.
• Experience providing end user support;
• Experience testing software applications;
• Experience performing complex data analysis;
• Excellent customer service and change management skills;
• Excellent verbal and written communication skills, with an ability to express complex technical concepts in user-friendly terms;
• Ability to manage multiple assignments, priorities, and projects in a demanding environment;
• Experience providing training;
• Ability to work under tight deadlines and be adaptable to changing assignments;
• Ability to take initiative to solve problems in an innovative manner;
• Ability to negotiate mutually acceptable solutions and build consensus through give and take;
• Strong interpersonal and relationship building skills;
• Ability to collaborate with others to determine solutions;
• Strong time management skills, including prioritization skills;
• Excellent reasoning, analytical, and problem solving ability;
• Strong research/investigation skills;
• Attention to technical detail and accuracy;
• Ability to work effectively in both independent and team situations.

Supplemental Information

• A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
• A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
• A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
• A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.
• If you are using education to qualify, a copy of your official or unofficial transcript showing all coursework, degree(s) conferred, your name and the name of your school, or an official NACES credential evaluation report. Please submit this as an attachment to your online application.
• If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

• All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

• Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
• Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.

• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.