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OVERVIEW
As the Senior Business Systems Analyst for DCS Learning Technology, you will be an integral part of a dynamic, global team that builds and supports shared infrastructure and services to meet the operational needs of our internal and external customers. Your primary business partners will be the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs. Your role will involve working on the new Unified Credentialing Systems to further CSG's business objectives and ensure their success.
In your role as the Senior Business Systems Analyst, you will be instrumental in the end-to-end certification test and implementation process. From the onset, you will be expected to participate in requirement gathering and documentation actively. You will be involved in multiple project work streams, delivering high-quality work and partnering with global and multi-functional business partners to ensure business objectives and functional requirements are met.
As a Senior Business Systems Analyst, you will facilitate workshops to capture detailed requirements and business processes. Your work will include story mapping, user story writing, including acceptance criteria. You will collaborate closely with other work streams, including internal partner groups, vendors, and professional consultants, to ensure the system is designed and built according to business requirements and specifications.
As part of the implementation process, you will be responsible for working with developers to hand-off requirements, demo build to stakeholders, qualify QA issues against requirements, plan UAT, draft test scenarios, and facilitate UAT. You will also contribute to the Organizational Change / User Adoption strategy, planning, and execution. Additionally, you will assist in developing a post-implementation and continuous improvement strategy to ensure a smooth transition of the new LMS to the production support team.
PRIMARY RESPONSIBILITIES
Unified credentials project is complex and fast paced. The scope of this position will evolve. Your typical responsibilities will include:
PROFESSIONAL EXPERIENCE/SKILLS REQUIRED
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Accommodations
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $160,700 to $221,000.For Washington-based roles, the base salary hiring range for this position is $160,700 to $221,000.For California-based roles, the base salary hiring range for this position is $176,800 to $243,100.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.Full Time
IT Outsourcing & Consulting
$111k-135k (estimate)
04/28/2024
05/03/2024
alliumit.com
BROOKFIELD, WI
<25
2011
GRACE KOSTROSKI
<$5M
IT Outsourcing & Consulting