The role: VP of Workplace Technology 

Reports to: Chief Technology and Product Officer

Location: Denver, CO

Type of role: Full-time 

Hybrid Model: 2 or 3 days per week in the office

Application Deadline: This role will accept applications until April 1st, unless otherwise posted.

StarRez is on a transformational journey, with a loyal and passionate customer base we serve some of the most prestigious organizations in the world including Harvard University, Stanford University, National University of Singapore, University of London, University of Canberra, Vail Ski Resorts (Staff Housing), iQ Student Accommodation (PBSA), Scape Living (PBSA and BTR) and 800 more. 

As part of our technology plans, we are helping our remaining legacy customers move to our cloud while also evolving our business model to embrace the full benefits of a scalable SaaS business model.

Our Technology community at StarRez is focused on a three-year strategy to collectively transform our eco-system of products, utilizing native cloud technologies, a service-based architecture while also focusing on scalability, reliability, and performance in the cloud. Our community of teams are rallying behind one vision that we can build towards our north star:

“Through the lens of our customers and residents, the StarRez Technology community will deliver a world class PropTech experience that is scalable, reliable and secure backed by data driven decisions using purpose fit technology”

We come together through a set of common principles, as a member of the StarRez technology community we ask for a commitment and contribution to these principles.

The Role

The VP Workplace Technology is responsible for the internal technology, systems, infrastructure, and devices our employees use around the globe. This role creates the strategy as to how workplace technology empowers our workforce and then leads the team responsible for delivering it. Our Workplace Technology function is responsible for driving productivity globally across our teams, making sure our employees have the right tools at the right time for their jobs.

The VP of Workplace Technology is a senior technology leader and partners closely with the VP of Security ensuring that as we plan, design, build, rollout and maintain technology services to a distributed global business, we are maintaining a security posture that meets our risk, compliance, and security standards.

This role champions the adoption of cloud and SaaS based technologies, putting the right technology in the hands of our people to ensure teams can automate business processes, feel empowered with technology, and can work from anywhere.

Workplace Technology strives to streamline processes, provide customer-centric support, and establish fast feedback loops. This ensures that our employees feel empowered, comfortable, and trusts the Workplace Tech team to address any issues, problems, or business initiatives effectively.

Responsibilities

• Lead the Workplace Technology global team ensuring 1:1’s are in place, team members have the support, coaching and leadership needed to perform their role.
• Build a roadmap with quarterly milestones to support the company’s business objectives and automate work. This will include a clearly articulated and measurable plan to deprecate on premise infrastructure with the view of moving all key internal systems and tools into the cloud or a SaaS equivalent.
• Set metrics that accurately reflect the efficiency and work experience of employees, from onboarding to issue rates, to measure our current state and demonstrate the effectiveness of the roadmap you design. This will include reporting on the spend and ROI (Return on Investment) of SaaS tools such as “cost per employee per month,” and adoption of SaaS tools, showing “what teams are using what SaaS tools.”
• Partner with Security to remediate vulnerabilities, configure systems securely, and reduce business risks. Device Management tooling, processors and operations are in place to support both Windows and Mac users.
• Create an annual technology budget to support the delivery of the Workplace Technology roadmap and deliver it ensuring Technology projects meet budget requirements.
• Oversee and lead Technical Support, queue management and SLAs (Service Level Agreements) ensuring they are in place for internal support, tickets are logged and documented monthly support reporting is in place.
• Ensure collaboration and communication tools are maintained and adopted across StarRez (e.g., Slack, Zoom, office collaboration spaces, etc.).
• Responsible for IT Asset Management including the procurement and reporting of SaaS tools, devices, and related technologies, partnering closely with Finance.
• Keep abreast of modern technology trends and make recommendations back into StarRez of new tools and methods that can be used to help optimize our global workplace.

Mandatory Requirements:

• Bachelor's degree in Business, Computer Science, or a related field.
• Strong leadership skills to lead and mentor a global team effectively.
• Experience in creating and executing technology strategies aligned with business objectives.
• Expertise in cloud and SaaS technologies with a focus on scalability and security.
• Ability to develop and manage budgets for technology initiatives.
• Proficiency in IT asset management, including procurement and reporting.
• Understanding of IT security principles and risk management.
• Familiarity with technical support processes, SLAs, and ticket management.

Preferred Qualifications:

• Advanced degree (e.g., MBA, Master's) in a relevant field.
• Previous experience in a similar role, especially within a SaaS or technology-driven company.
• Knowledge of modern collaboration and communication tools (e.g., Slack, Zoom).
• Familiarity with device management for both Windows and Mac users.
• Experience in partnering with Finance for technology-related budgeting and reporting.
• Experience in partnering with People Operations for onboarding/Offboarding processes to enhance employee experience.
• Continuous learning and staying updated with technology trends for workplace optimization.

Reasons to join our team 🤩

• Full benefits including health care, paid time off, life insurance, and 401k plan with company match.
• A well-established, high-performance company that has been in business for over 30 years
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

• You'll get not just the regular 20 paid days of annual leave, but you'll also enjoy some extra time off around the holiday season (December) to recharge and spend time with your loved ones.

😊 Let’s talk StarRez! Apply now!!! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

 Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role. As such, we will not accept unsolicited resumes/CVs through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company.