Overview: The Hermes Management Office Manager in Training position is 1-3 years in duration. During this time, you will learn how to execute and practice executing most of the tasks at the home office, become familiar with our operations and culture, and build rapport with the office team as well as with the Operating Partners and stores. At some point in this time, you will transition from Office Manager in Training to Office Manager.
As Office Manager, you will be responsible for ensuring the office is open Monday–Friday 8:00a-4:30p, leading a small office staff (2-5) and holding them accountable to timely and excellent results, and, to a large degree, transforming the office from a necessary support system to a critical asset for our operational teams and stores’ success.
Compensation and Schedule:
- Office Manager in Training: $50,000/year
- Office Manager: $70,000/year
- Potential for significant additional performance-based compensation beyond this based on the success of transforming the office into a critical asset for the stores’ success.
- 10 Vacation Days per Year
- Paid Holidays
- IRA Investment with up to 3% Match
- 20 Flex Days per Year
Flex Days can be taken on an as-needed basis. You are still expected to be available but you may be completing tasks remotely and/or pulled away while handling personal circumstances.
Important Principles to Understand:
We are a for-profit organization with significant long-term goals that will require consistent growth to achieve.
Our "Why" and our "Core Values" shape and direct our interactions, decision-making and how we execute tasks.
Our Why:Transform Lives Through True Service
Our Core Values:
Team: We work as a team to create a positive environment.
Be a Pro!: Proactive, Productive, Professional.
100% Authentic: We are genuine, honest, and caring all of the time. Never fake.
WOW! We exceed the customer’s expectations to create the Starcrest experience.
Own it: We each own our responsibilities; we are committed and see it through.
Once the above-mentioned points are understood and internalized, it is your responsibility to think independently and challenge decisions/activity that do not align with the above principles.
Owning* projects and tasks does not always mean you must directly do them. We will trust your judgment in using your time as effectively as possible while also using your organizational skills to outsource what we can cost-effectively.
On-Boarding Expectations and Tasks:
- First 4-6 weeks you will be training with our retail and commercial solutions teams. It is imperative that you understand how the retail and commercial operations function to support them effectively in the future.
- Once you start in the new office, you will begin training in routine operations (listed below) and begin project work as opportunities present themselves.
- Time allotment expectations:
- Roughly 60% of your time will be spent executing routine tasks and/or assisting the office team with routine tasks.
- Roughly 40% of your time will be working on projects and/or handling unforeseen circumstances.
Routine Tasks may include but are not limited to:
- Monitoring, communicating, and collecting Accounts Receivables.
- Download weekly reports and enter data on excel sheets for:
- Revenue / Paid Sales / Credits Used / Refunds / Claims
- Printing weekly bank deposits for excel sheets
- Creating weekly reports.
- Maintaining office supplies and essentials
- Send out Employee Birthday cards.
- Update weekly data on Team Scorecard
Projects may include but are not limited to:
- Assisting with marketing creation and distribution.
- Fielding elevated customer issues.
- Researching and taking meetings for more efficient ways to operate.
- Working with Team Leads to streamline operations and improve functionality.