Stancil Painting is growing, and we're currently looking for a Customer Care Agent to join our Warranty team!!

Text Agent to 704-850-9952 to apply!!!

The Customer Care Agent positionis responsible for working closely with homeowners and Field Managers on Customer/Warranty matters to remedy any customer service issues that may arise. This role will involve handling warranty claims for our customers. Working closely with clients, this role will ensure the prompt resolution of warranty issues and deliver outstanding customer service.

PRIMARY DUTIES INCLUDE (but not limited to):

• Evaluate builder request for warranty issues
• Evaluate homeowner concerns, and communicate what will be done to complete this task.
• Daily tracking of required paint needed for individual appointments.
• Communicate with other Stancil employees to complete tasks.
• Coordinate with warranty scheduler to determine if schedules are overloaded, or crew can handle more work.
• Communicate with crews daily to determine correct workload levels
• Communicate with management daily on concerns.
• Manage and maintain proper levels of invoice aging report.
• Other functions as assigned.

SCHEDULE / HOURS: Monday - Friday | 7:00 am - 4:00 pm

EDUCATION, EXPERIENCE AND TRAINING

• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.).
• Strong computer skills (MS Suite)
• Knowledge of Sage preferred but not required.
• Bilingual required.
• Must have a clear driving record in order to be approved by the Company's insurance company to drive a company vehicle.

STANDARDS OF PERFORMANCE

• Demonstrate informative and professional assistance when working with customers, vendors, and team members.
• Work under stress with commitment to deadlines.
• Attends work regularly and on time with a minimum of tardiness and absences and adheres to company policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.
• Willingness to embrace change in a growing company.
• Ability to efficiently manage multiple tasks.
• Ability to work accurately and independently.
• Excellent written and verbal communication skills
• Ability to learn new methods & systems required to adapt to changes in the work environment.
• Accurate, organized and detail oriented with exceptional follow-up skills.
• Strong phone etiquette
• Comfortable with numbers and technology.
• Well-organized and reliable.
• Great attention to detail.
• Excellent communication skills.

WORKING ENVIRONMENT AND CONDITIONS

• The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.
• Performing this job requires frequent use of hands to handle, control or feel objects, tools, or controls. Must be able to sit, talk, hear, and stand frequently throughout the day.
• Must be able to climb, reach above shoulder height, stoop, kneel, crouch or crawl frequently.
• Ability to climb up and down steps
• The position occasionally may require lifting heavy objects (up to 75 pounds) and performing strenuous physical labor under adverse field conditions.
• This position requires working in an indoor/outdoor environment.
• Individuals may be exposed to varying temperatures including very hot (above 90 degrees F) or very cold (below 32 degrees F) and all-weather conditions.

BENEFITS:

• 401(k)
• 401(k) matching (100% up to 1st 4% deferred)
• Dental insurance
• Employee Assistance Program (EAP)
• Health insurance
• Health savings account
• Life insurance (Group & Voluntary)
• Paid time off
• Vision insurance
• Maternity/Paternity Leave

Quan Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.