Overview

The Account Supervisor functions as the primary or secondary representative of the agency on given pieces of business. They are responsible for developing solid working relationships with clients and for proper servicing of their assigned accounts. They help formulate the agency’s recommendations and helps ensure work is on strategy, on time and within budget.

The Account Supervisor leads the planning and execution of client initiatives, while advancing successful, growing relationships with assigned clients. Often the Account Supervisor is overseeing one or more Account Managers or Assistant Account Executives. In such cases, They are responsible for ensuring communications and deliverables of those account teams, demonstrate accurate and proactive account leadership, internal teams are effectively informed and standards of the agency are met.

Responsibilities

The Account Supervisor is responsible for the management of assigned accounts and for assisting in each account’s growth, profitability and successful relationships with the client and internal teams.

• Leadership – Be perceived as a valued leader of the account by client and agency alike. They should be viewed as the person acting in the client’s best interest and is responsible for helping to develop a sense of “team-ness” among people who work on the account.
• Financial Responsibility – Overall responsibility for profitable management of the account, which includes budgeting, control of expenses and accurate income forecasting.
• Relationship – Responsibility for management of a positive relationship with day-to-day client contacts and agency teams.

Specific Account Responsibility:

The Account Supervisor is responsible for driving the strategic development and planning on assigned client accounts and for providing clear, actionable direction on client projects which may involve overseeing the work of an Account Manager.

Objective and Results-Oriented – Manage to achieve goals and to achieve the client’s business objectives, providing measurable proof of the agency’s contribution.

• Responsible for demonstrating progress and successful outcomes to clients
• Responsible for overall quality of deliverables from agency

Initiative – Responsible for helping lead the client with business, operational and advertising ideas and for having a long-term vision about the client’s business (with assistance from Director-level staff).

• Demonstrates solid understanding of the client’s business
• Identifies and is key driver of new business development on assigned accounts

Invaluable Consultant – Know the client’s business so well that the client relies on your insights.

Collaboration – Provides excellent account management internally and externally.

• Supervises the planning and execution of advertising and marketing activities for clients
• Supervises the development of the programs in accordance with clients’ objectives and budgets
• Consults with I&I and Creative in the development of the agency’s recommendation for the marketing/advertising mix to be used and the creative approach to be taken
• Reviews clients’ plans with the client lead (Director, CMO or CEO as appropriate)
• Reviews creative and other staff work to ensure that it reflects the strategy and objectives
• Oversees Account Manager and Project Management to ensure scheduling and flow of work meets agency and client expectations

Internal Agency Responsibilities:

The Account Supervisor has specific internal agency responsibilities.

• Training – Partake in structured and unstructured training opportunities
• Utilization of Agency Resources – Manage use of internal resources in a cost-efficient manner through clear, actionable direction and understanding/consolidating client direction
• Administration – Adhere to and support agency and departmental policies and systems

Agency Corporate Responsibilities:

• Agency Representative in the Community – Represent Yamamoto positively in the business and advertising communities
• Agency Growth – Assist in pursuing new opportunities with assigned clients and new business initiatives
• Agency Commitment – Demonstrate loyalty to the agency
• Agency Culture – Demonstrate agency core values: curious, creative and courageous
  • Curious: We never stop learning or exploring.
  • Creative: We light up the room with engaging imagination.
  • Courageous: We are fearless and are up for any challenge.

Qualifications

• Bachelor's degree in Marketing, Advertising, Business, or related field.
• Minimum of 5 years of experience in account management or client services within an advertising agency or marketing firm.
• Preferred experience in (any/all) healthcare, financial services, B2B and consumer goods.
• Strong understanding of advertising, marketing, media, creative, production, research, direct marketing, agency and finance.
• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with the ability to present ideas and influence others.

Hybrid Policy

Employees are expected to follow a 50/50 (20 hours weekly in office) hybrid working policy. Each employee will be responsible to meet the weekly hours in office guidelines.