• anage assigned accounts from order entry to invoicing.S
• upervise a team of Account Specialists to ensure customer satisfaction.M
• onitor the individual assigned team members workload to ensure balance and teamwork within group.M
• anage the GI customer service SalesForce inbox to make sure all inquiries are claimed/processed.R
• eview TEAMS inbound phone traffic is managed by team 80% of the time.E
• nsure all of teams Customer complaints and associated credits, debits & returns are processed quickly.W
• ork with Credit Department to resolve any invoicing questions associated with teams assigned accounts.W
• ork with the Pricing Department/Sales to ensure pricing is correct based on inbound PO exceptions.P
• rovide ongoing coaching and mentoring for assigned customer Account Specialists.A
• ssist in handling customer complaints, including level 2 escalation of calls.T
• rain or re-train team if appropriate to ensure operational discipline.E
• scalate any performance issues as they are identified.A
• ssist in the preparation of staff performance appraisals.W
• ork to identify process improvement opportunities and discuss ideas with Supervisor.O
• ther duties as assigned.

ORMAL EDUCATION: (GENERALLY, IF RELEVANT EXPERIENCE IS ACCEPTABLE, THE CANDIDATE MUST HAVE THREE YEARS OF WORK EXPERIENCE FOR EVERY ONE YEAR OF COLLEGE EDUCATION REQUIRED)R

equired: H

• igh School DiplomaP

referred:B

• achelor’s Degree in Accounting, Finance, or Business AdministrationK

NOWLEDGE & EXPERIENCE:R

equired:5

• years Customer Service and/or Account Management.T

ECHNICAL/SKILL REQUIREMENTS:R

equired: P

• roficient in MS OfficeP

referred:D

• emonstrates excellent written and verbal communication skillsD
• emonstrate strong attention to detailD
• emonstrates ability to collaborate across team and stakeholder groupsP

HYSICAL REQUIREMENTS:M

• ust be able to sit, stand, hear, and see on a constant basis.M
• ust be able to walk, write, and type on a frequent basis.M
• ust be able to communicate verbally and in writing.E