Quality Control Analyst (Tolling Back Office Testing, CRM D365, SAP) (Hybrid, Harrisburg, PA)

We are currently looking for a Quality Control Analyst for our client, a Commonwealth of PA entity. he focus of this role is ensuring the reliability and accuracy of the end-to-end functionality of the Tolling Back Office system and testing and reporting to the client on the results, to determine a course of action. strong customer service software testing analyst who will be creating, executing, and documenting the results of test plans and scripts and then writing, executing, coordinating, and documenting the end-to-end testing of all aspects of the system related to the back-office functionality.

This is a 40-hour/week, 12-month project with extensions possible. This position is a hybrid role mostly remote with onsite visits at least 4 days a month in Harrisburg, PA. The candidate will need to report to the office in Harrisburg, PA at the start of the assignment to pick up equipment. The preferred candidates must reside within a commutable distance of the offices in Harrisburg, PA.

This is a W-2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities:

• To ensure that the Commission's business processes are being validated from a holistic End-to-End perspective for all valid scenarios possible, ensuring best-in-class customer service for end users, call center agents, and other stakeholders is always delivered.

• Perform rigorous testing and validation efforts, necessitating a dedicated focus, and create, execute, and document test plans and scripts.

• Comprehensively testing all aspects of client's systems, including Account Management, Case Management, Payments, Dispute Management, Dunning and Collections, Correspondence, and Invoicing.

• Capture, and maintain data, plus run reports to implement data-analyzed optimizations on the omnichannel perspective of the customer. This will include, but is not limited to Portal, Natural Language IVR contained telephony, Chatbot, email/ forms, walk-in, and social media.

• Review test scripts provided by vendors, and conduct system stress testing to identify potential issues.

• Collaborate with the QC Lead to ensure quality control and manage and execute testing scripts within the ADO system.

• Advocate for Quality Assurance and industry best practices and to ensure project adherence to quality principles and guidelines. Oversee all aspects of quality assurance and testing for software and IT system releases and maintain high-quality procedures for creating user stories, tasks, test cases, and bugs and provide feedback for production deployment readiness.

• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.

• Lead and participate in project team activities for system work efforts related to enterprise systems and work independently to accomplish the tasks and duties assigned.

Requirements:

• 5 years of experience in large-scale integrated solutions for tolling back-office operations.

• 5 years of experience with CRM Microsoft D365 testing for enterprise-level implementations dealing with microtransactions and in testing entity customization, form design, views, business process flows, Power Automate, Logic Apps, workflow, and business process rules.

• Efficient in finding issues and debugging issues using stack traces, logic app log failures, and plugin profilers.

• Hands-on testing experience for a tolling back-office system and experience with MS Azure ADO for testing and quality.

• Experience developing and executing system testing scripts for overall system implementations.

• Experience in developing and automating testing scripts for CRM (Azure-based system), ERP (SAP Financials), Natural language IVR, Real-time payments, and Telephony applications.

• Experience with Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint. Experience with ITIL/ITSM practices and methodologies.

• 5 years of experience in testing various channels of Account Management, Case Management, and Payments using Credit Cards and ACH at a minimum, Digital Wallets are desirable for Disputes.

• 5 years of experience in testing financial transactions and finance functionality, including but not limited to Dunning and Collections, and Financial Reconciliation.

• Experience in Risk-Based Test Management and Test Automation - Tosca, Performance Testing, Regression Testing, Disaster Recovery Testing, and Data Migration Testing.

• One or more software Testing Certifications

• Bachelors Degree

Please submit your resume to our network at https://www.stage4solutions.com/careers/(please apply to the Quality Control Analyst (Tolling Back Office Testing, CRM D365, SAP) (Hybrid, Harrisburg, PA) role.

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $60/h-$65/h