Job Description

Examples of Duties

• Answers phones and assists walk in customers;
• Opens and closes customer accounts, explains fees, charges, and payment procedures;
• Enters customer information into database and updates records as required;
• Reviews unusual bills and calculates adjustments if necessary;
• Receives complaints and service requests from Utilities customers;
• Attempts to resolve complaints or refers to field;
• Coordinates utility bills delinquency list with accounting department;
• Prepares utilities bill adjustments;
• Enters customer data into meter computers and re-loads completed data in computer system;
• Prepares work orders for new and discontinued service;
• Handles regular correspondence with customers;
• Uploads and downloads meter reading equipment;
• Enters new service addresses into database;
• Processes invoices and payments for availability and connection fees;
• Enters meter sets and meter replacements into database;

Knowledge, Skills and Abilities

• General knowledge of customer service procedures;
• General knowledge of the practices and procedures of the utility office and billing procedures;
• General knowledge of bookkeeping terminology and methods;
• General knowledge of standard office procedures, practices, and equipment;
• Knowledge of routine accounting principles;
• Ability to maintain financial records and to prepare reports and statements;
• Ability to build and maintain effective relationship with customers, co-workers, and the general public;
• Ability to exercise tact and diplomacy in dealing with the public;
• Ability to make arithmetical computations quickly and accurately;
• Ability to post accounts with speed and accuracy;
• Ability to operate efficiently a variety of office machines.

Education and Experience