Duties and Responsibilities:

• Support the processing and fulfillment of key orders by cutting keys, packaging and shipping.
• Transfer data from paper formats into computer files or database systems using a standard keyboard.
• Type in data provided directly from customers.
• Verify data by comparing it to source documents.
• Update existing data .
• Retrieve data from the database or electronic files as requested.
• Sort and organize paperwork after entering data to ensure it is not lost.

• Communicate with consumers via phone regarding product inquiries and technical questions with a daily phone shift.
• Resolve Zen tickets generated from customer support needs.

Qualifications

• High school degree or equivalent

Skills:

• Proven experience as data entry clerk
• 2-3 years of experience
• Fast typing skills; Knowledge of touch typing system is strongly preferred
• Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• Working knowledge of office equipment and computer hardware and peripheral devices
• Basic understanding of customer relationship management software
• Good command of English both oral and written and customer service skills
• Great attention to detail
• Ability to work and produce required results without close supervision.
• Excellent oral, written and interpersonal communications skills.
• Strong work ethic and self-starting attitude, ability to work well with a team of professionals.
• Ability to work capably under stress and to juggle multiple tasks within tight deadlines.
• Strong problem-solving skills, interpersonal and teamwork skills.

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Morning shift

Work Location: In person