Job Title: Desktop Support Technician

Job Duration: Contract role

Location: Horsham, PA

Note - Desktop Support Specialist - Onsite - 5 Days week - Based in Horsham, PA

10am - 7 pm - must be flexible with shift.

Looking for Seasoned, reliable Desktop Support that has exceptional communications and interpersonal skills.

2nd / 3rd Level Support, must have exceptional troubleshooting skills

Windows 10, O365, ServiceNow ticketing systems

Exceptional end user support - the Coral Gables Office has most C- Levels and Executive Leadership.

The Sr. Desktop Support position is responsible for Desktop Support Services for all corporate sites. This position supports all Bayview corporate entities and functions as corporate IT service and support for all end points and technologies.

Job Description:

Strong customer service skills.

Self-starter who is able to work in a team environment.

Responsible for high level trouble-shooting escalated by the desktop.

Responsible for technology engineering standards for end points.

Respond to executive C-level support needs

Respond to end-user service requests reported to the IT Help Desk and through the service desk/incident management system.

Document, track, and monitor issues to ensure a timely resolution with the aid of the service desk system.

Meet all service level agreements set by the department in a timely manner.

Escalate issues appropriately to management.

Comply with Corporate and IT policies and procedures.

Provide monthly on-call Help Desk weekend support

Participate in IT projects when required.

Troubleshoot and maintain stand-alone printers, copiers, and network printers.

Set up LCD projector, laptop, and screen for presentations and meetings.

Build and configure desktop and laptop computers for new users.

Maintain asset tracking.

Change toner for printers/copiers.

Support scanners and digital senders.

Assist the Infrastructure team with issues within the local Datacenter.

Travel to support remote offices and mobile projects as needed.

Research and implement new technologies.

Provide telecom support services.

Act as IT liaison for in-depth troubleshooting for other IT teams.

Provide remote user support.

Provide network support.

Perform system Administration for 3rd party support applications.

Follow up with users to ensure service is delivered at optimal levels.

SKILLS/KNOWLEDGE/ABILITIES:

Minimum of 4 year experience in IT end-user support.

Experience performing installation, repair, and preventative maintenance of end point and related software/hardware remotely, over the phone, or in person/desk side.

Able to identify, evaluate, and solve end-user workstation problems.

Able to read, understand, and apply complex technical information.

Able to master new computer technologies.

Excellent customer service skills over the phone, remotely, and at desk side.

Self-starter who is able to work in a team environment.

Demonstrated sense of urgency.

Organized and structured.

Demonstrated experiencing supporting 100 user corporate environment.

Experience with video conferencing preferred.

Experience with scanners preferred.

EDUCATION AND EXPERIENCE:

High School Graduate

BA/BS or higher or equivalent experience preferred

CERTIFCATIONS, LICENSES AND/OR REGISTRATION:

A Certification preferred

Job Types: Contract, Temp-to-hire

Salary: $21.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 3 years (Required)
• ticketing: 3 years (Required)

Work Location: In person