Operations Manager

Reports to: Regional Manager

Location: Baton Rouge, LA (relocation assistance offered)

Job Description:

The Operations Manager is the main responsible for ensuring the operations at the market run smoothly by implementing and enforcing the right processes and practices. The Operations Manager organizes and directs all efforts related to increasing customer and employee satisfaction while keeping the market compliant, efficient, and profitable.

Responsibilities Operations Manager:

• Accomplish market objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Confirm financial status by monitoring revenue and expenses; coordinating the collection, consolidation, and evaluation of financial data; preparing special reports.
• Protect organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Identify and address operational challenges internally at the local office, as well as at customers locations before it affects markets operations.
• Develop a local recruitment strategy together with the Director of Staffing and ensure execution by local team members.
• Meet all deadlines established by Corporate Office.
• Leads market growth by actively seeking new business and new opportunities with current customers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

• Staffing Operations and/or Hospitality Management experience
• Prior management experience
• Bilingual SPA – ENG
• Microsoft Office user knowledge
• Strong Time Management Skills
• Well-developed, strong communication skills
• Availability to work weekend and holidays.
• Degree in Business Administration, Human Resources, Hospitality Management, or similar paths is a plus.

Experience with the below software solutions is a plus:

• Bullhorn
• Kronos

Travel: This position requires up to 85% travel within surrounding area and out of the area occasionally.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Staffing, Hospitality, Recruiting management: 1 year (Required)

Language:

• fluent Spanish and English? (Required)

Work Location: In person