Description

The Pain Management and Physiatry Operations Manager is a health care professional and licensed clinician who is responsible for creating a professional environment conducive to the delivery of quality patient centered care. The position oversees and mentors clinical staff, assigns work, maintains schedules, and assists the Clinic Administration in the implementation of policies, workflows and processes in both Pain Management and Physiatry department.

Job Description:

• Oversees clinical staff and administrative support staff in assigned area, and assist department management in facilitating day to day activities and processes
• Supports administration through activities including hiring, staff development, evaluation of staff competencies, employee engagement, and coaching of staff as needed.
• Responsible for training staff on clinical office protocols and techniques. When needed, provides urgent clinical coverage during patient visit with provider
• Plan and assign for appropriate staffing and resources, to include current and future staffing plans. Manage daily assignments and assists staff, as needed. Schedule, assign, supervise, guide and instruct staff in providing high quality services
• Assists providers with patient education
• Systematically review, document and assesses new staffs’ clinical office protocols (i.e., vitals, documentation, productivity) and clinical competencies prior to probationary performance appraisal
• Assists management with triaging, stocking supplies, reordering clinical supplies, etc., as needed.
• Manages medication inventory or other agenets, authorization and reconciliation. 
• Assists management with annual competencies and performance appraisals
• Verifies that all quality improvement protocols are being complied with
• Assists management with improving workflows and processes
• Resolves patient/family issues
• Collaborates with Front desk team leader to supervise the daily check-in/out front desk activities; manage the no show, cancelations, and canceled encounters reports. Resolve report discrepancies on the applicable systems
• Other duties as assigned

Requirements

Qualifications:

• LPN License required
• 2 years management or supervisory experience preferred.
• Microsoft Office knowledge, preferred
• Insurance knowledge & referral knowledge
• Any equivalent combination of experience, training, and/or education approved by hiring personnel

Other

• Must be flexible & self-motivated. Must possess and demonstrate excellent interpersonal, communication and organizational skills.

Benefits: Excellent benefits including health, life, dental, vision, and disability. Paid holiday schedule and the ability to accrue GPT (general purpose time).

Work Schedule: Monday - Friday; 8:00 AM to 5:00 PM