POSITION SUMMARY:

This is a non-exempt position responsible for the processing of assigned client caseload for the Housing Choice Voucher program in a manner that provides accurate information, responsive customer service and complies with program requirements. Duties include scheduling appointments, interviewing clients, organizing large volumes of data, tracking different types of information, performing calculations and maintaining data on the computer system. This position manages a caseload of approximately 500 clients.

MINIMUM QUALIFICATIONS:

• Must have a High School Diploma or equivalent. Required knowledge, skills and abilities for this position would normally be gained through the equivalent of two (2) years at an accredited college or university in a related field and/or one (1) year experience and/or training, preferably, work in the Real Estate or government fields. Must obtain a Section 8 Occupancy Certification and a Rent Calculation Certification within twelve (12) months of employment.

• Ability to organize and manage large volumes of information in various formats, communicate clearly both verbally and in writing, complete all reports legibly, read, interpret and apply complex policies and procedures, compile reports and compose correspondence, and perform accurate mathematical computations. Good spelling and grammatical skills.

• Skill in the use of a personal computer and various software packages, ability to type 30 wpm.

• Ability to organize and schedule various appointments with clients, including but not limited to recertification, voucher issuance and program compliance, maintain files in strict accordance with the file organization protocol requirements, prepare and organize documents for conducting client re-certifications in accordance with the HUD requirements and SLHA policies and procedures.

• Ability to interview clients to determine the necessary data to process eligibility, recertifications, complaints and other program requirements, and conduct annual recertifications on or before the date the recertification is due.

• Ability to monitor and investigate clients' and landlords' compliance with the program requirements based on complaints, third party or public information and take appropriate action to enforce program requirements.
• Ability to maintain attendance in accordance with the SLHA Personnel Policy requirements.

BENEFITS Your total compensation is more than the dollars you receive in your paycheck. In addition to a competitive salary, SLHA also offers: • Medical Plans • Dental Plan • Vision Plan • Life Insurance • Short-Term Disability • Long-Term Disability • Flexible Spending Accounts for medical or dependent care • Paid Time Off: Vacation, Sick, Personal and Holidays • 401a contribution equal to 12.7% of annual salary SLHA is a qualifying employer for the Public Service Loan Forgiveness Program.