Customer Service and Benefits Administration:

Provide assistance to employees, walk-ins, applicants, etc., with benefit questions. Act as liaison between employees and service providers/benefits consultant. Track benefit eligibility and participation; schedule benefit meetings accordingly.

Must meet benefit plan, payroll, and accounts payable deadlines to accomplish timely benefits enrollment and invoice processing.

Update and maintain Colleague benefit codes and employee benefit enrollment database; test, troubleshoot, and enhance system capabilities to meet evolving benefit plan needs; train and assist colleagues with benefit-specific modules; maintain a benefit-specific user guide for Colleague and procedural operations manual for benefit plan administration.

Work with benefits portal representative to ensure accurate records between benefits portal and payroll; work with benefits portal representative to reconcile differences between vendor records and SLU records.

Prepare billing spreadsheets for vendor invoices and process payment vouchers monthly; complete monthly benefit plan reconciliation between vendor invoicing and colleague payroll; assist with yearly audit inquiries.

Prepare retiree monthly billing for the Business Office.

Maintain in-office, group insurance record files for employees, dependents, retirees, and COBRA enrollees. Monitor employee benefit changes, prepare benefit packets, and maintain online personnel files in Slate.

Associate degree and at least three years of related work experience required. An equivalent combination of education and experience may be considered. Related administrative/clerical or general booking experience, preferably in human resources or employee benefits area.
Comprehensive knowledge of various benefit plans, human resources policies and procedures, and Union agreements. Ability to communicate with all levels of employees and the public, and exercise critical human relations skills. Excellent oral and written communication skills; ability to compose letters, memos, reports and documents regularly. High level of confidentiality is required. Skill in planning and organization. Ability to work independently, problem solve, prioritize, meet deadlines, and work with minimal supervision. Accuracy and detail in recordkeeping and reports. Necessitates working closely with other human resources staff, especially Employee Records, and providing backup and resources to other Human Resources staff. Microsoft Word, Outlook, Microsoft Excel, and experience with database systems and accounting tasks [as needed]. Ability to learn related systems required.

Knowledge of Colleague system preferred.

$21.56 - $30.01/hr. The actual compensation will be determined based on experience and other factors permitted by law.

Full-time (12 months)