Job description

Responsible for a variety of tasks related to the internal and external security of the shelter facility, and the compassionate and efficient provision of services to clients.

Benefits:

Paid Time Off (PTO) Vacation, Sick and Holidays. IRA match (up to 3%)

Responsibilities:

The shelter safety and services specialist will:

· Open the doors of the shelter facility and perform opening operations with other staff; monitor for the safe arrival of staff and volunteers.

· Monitor the flow of the clients as they enter and exit, and on the floor; monitor for safety among clients in line outside the facility.

· Build relationships with clients; enforce shelter expectations; discuss housing plans with clients.

· De-escalate tensions among clients, and manage incidents between and among clients that require intervention.

· Provide social services, such as assisting clients with obtaining identification documents and transportation passes.

· Enter information and service transactions into client files and multiple databases as required by situations.

· Coordinate and facilitate the provision of services by partner agencies in the shelter; welcome and support volunteers as they serve clients; fill in for unclaimed volunteer spots to serve clients by serving coffee, providing hygiene products, answering the phone, or checking clients in.

· Assist in maintaining a clean, safe space and orderly atmosphere inside the shelter, in front of the shelter, and around the exterior premises; assist in the organization of material goods and other donations.

· Assist members of the frontline staff with transitions to/from providing shelter support; collaborate with all St. John Center staff members about client needs in other programs with crossover.

· Welcome and represent the agency to guests who visit the shelter to bring donations or receive a tour of the facility.

Additional responsibilities include:

· Utilizing basic clinical skills to build rapport with clients and offering insights to the team regarding best practices.

· Functioning as a member of the shelter team, contributing to daily needs, providing basic services to all-day shelter guests, facilitating group life skills instruction, and conducting intake assessments with new clients.

· Employing components of de-escalation daily.

· Completing necessary record-keeping in the Homeless Management Information System (HMIS) and completing other documentation as required by agency and specific situations.

· Addressing issues, problems, or questions of policy or procedure that may arise, defusing tensions, and communicating a shift or incident summary to the immediate supervisor and other staff members as needed.

Physical Requirements:

· Ability to engage in standing or sitting for long periods, bending, light lifting, carrying, walking, or climbing stairs.

· This position requires Every weekend and some weekday hours between the hours of 7:30 am and 4 pm.

· Ability and willingness to safely and effectively de-escalate situations, including conducting physical interventions when necessary to maintain safety as directed by the agency.

Minimum Qualifications:

· High School diploma

· Basic computer literacy including word processing and Google suite

· Effective communication skills

Preferred Qualifications:

· Associate’s degree

· 2 years of experience in working with the homeless population

· Experience with HMIS

Schedule:

• Day shift/Part-Time 25-28 hrs. per week

Education:

• High school or equivalent (Preferred)

Experience:

• Safety and Service: 1 year (Preferred)

Job Type: Part-time

Pay: $21.22 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Day shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Safety and Service: 1 year (Required)

Work Location: In person