Job Description

• Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to PNC s SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

Responsibilities | SRE

• Monitor systems and infrastructure to maintain operational and performance levels
• Rotational on-call responsibilities
• Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
• Anticipate potential problems before they become impacting and collaborate to determine solutions
• Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
• Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
• Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
• Collaborate with Application/Infrastructure support engineers and operations teams
• Engage in post-incident reviews for improvements and determining the cause to prevent recurrence

Required Knowledge, Skills, and Abilities

• Possess a breadth and depth of technical and management knowledge
• Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
• Working knowledge across technology the following support areas:
• Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
• Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
• Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
• Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
• Mainframes: JCL, CICS SYSPLEX
• Networking: Strong understanding of the network protocols and OSI Model, as well as Network Certification
• Workflow and Knowledge Management: ServiceNow
• Collaboration Tools: TrueSight, Jira, and Confluence
• Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• ITIL fundamentals
• Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

Soft Skills

• Adaptability to prioritize criticality to incoming incidents; high volume environment
• Capable of balancing multiple projects
• Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
• Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges
• Strong skills addressing production critical incidents
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

Education / Experience

• Bachelor s degree in Engineering, Computer Science, or related field required (or equivalent experience
• 2 years experience supporting a large enterprise center