You haven't searched anything yet.
Job Title: Client Services Supervisor
Reports To: The Client Services Supervisor will report to the Client Services Manager, Client Manager, Client Director, or equivalent leadership.
Job Overview:
The Client Services Supervisor (CSS) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Services Manager. While overseeing the staff onsite for all supervisory functions required.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Competencies:
Qualifications and Education Requirements:
Physical Demands:
Travel: Some local travel is required for this position. Approximately up to 25%.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About SPS:
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
Other
$87k-115k (estimate)
02/25/2024
04/24/2024
The job skills required for Client Services Supervisor include Client Service, Customer Service, Leadership, Billing, Integrity, Business Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Supervisor positions, which can be used as a reference in future career path planning. As a Client Services Supervisor, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Supervisor. You can explore the career advancement for a Client Services Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Supervisor job description and responsibilities
Trains and coaches staff in standard policies, procedures, and best practices.
02/26/2022: Rapid City, SD
Must be able to work effectively with and counsel clients and partner with their colleagues (paid, social, etc.) on developing and executing multichannel media strategies.
03/18/2022: Chicago, IL
Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes.
03/11/2022: Washington, DC
Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience.
02/23/2022: Raleigh, NC
Client Services Supervisor are responsible for the oversight and execution of day-to-day production activities, usually for a particular skill set on a project.
05/06/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Supervisor jobs
All supervisors should be prepared to deal with a crisis.
04/28/2022: Portland, ME
Ability to maintain confidentiality.
04/25/2022: Juneau, AK
Must be able to work after hours on-call schedule
04/07/2022: Lynchburg, VA
Some clients may not be comfortable being videotaped but may be more comfortable with audio taping.
04/23/2022: Pierre, SD
May provide direct customer support for complicated or critical issues.
04/20/2022: Columbia, SC
Step 3: View the best colleges and universities for Client Services Supervisor.