Responsibility & Authority:

• Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
• Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
• Experience with turn down service, special needs of VIP Guests,
• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
• Prepares and distributes the Room assignment sheet and floor keys to Housekeepers.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
• Schedules cleaning for lobbyarea, public restrooms, telephone areas, hallways, entrances, elevators.
• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• Schedules cleaning of all meeting rooms after a completed function.
• Inventories cleaning supplies & linen stock to ensure adequate supplies.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
• Rewards employees house their empowerment to meet or exceed guest expectations.
• Print all housekeeping related reports and traces from PMS.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Attend to any guest complaints and take service recovery measures if required..
• Submit requests for repair and periodic maintenance of cleaning equipment.