6 Sr. Customer Success Manager Jobs in Addison, TX
Spotio is Hiring a Sr. Customer Success Manager Near Addison, TX
About Us
SPOTIO is a privately held SaaS company based in Dallas, Texas and leading field sales engagement platform. Thousands of sales professionals worldwide rely on SPOTIO to help them increase activity, grow their pipeline, and crush sales goals. We are ranked #1 on G2 reviews and we've been named one of Dallas-Fort Worth's Best Places to Work by the Dallas Business Journal in 2023 and four times overall.
Position Details
The Sr. Customer Success Manager role SPOTIO is to ensure customers are achieving their desired outcomes and helping them derive value from the platform. The Sr. Customer Success Manager's responsibilities include understanding customer pain points, providing them with the appropriate solutions, assisting with technical support and training, and guiding them in maximizing the software's utilization based on the customer's business needs. By focusing on customer satisfaction and education, they contribute to customer retention and the continued usage of SPOTIO's services.
Responsibilities
Customer Retention, Renewals & Expansion:
- Drive customer retention and renewal efforts to ensure long-term partnerships with our valued clients to achieve 95% GRR.
- Identify opportunities for account expansion and collaborate with cross-functional teams to drive growth.
- Resolve customer escalations.
Customer Satisfaction, Health, and Relationship Management:
- Cultivate strong relationships with customers to understand their needs and ensure their satisfaction.
- Monitor customer health metrics and proactively address any issues to maintain strong relationships.
Product Expertise and Training:
- Develop a deep understanding of our products and services to effectively train customers and maximize their usage.
- Serve as a product expert and provide guidance on best practices to optimize customer outcomes.
Process Improvement:
- Identify areas for process improvement within the customer success function and collaborate with stakeholders to implement enhancements.
- Continuously evaluate and refine our customer success processes to drive efficiency and effectiveness.
Job Summary
Full Time
IT Outsourcing & Consulting
$101k-143k (estimate)
04/16/2024
06/15/2024
spotio.com
DALLAS, TX
<25
2014
Private
ALEC FROST
<$5M
IT Outsourcing & Consulting
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About Spotio
Spotio develops a cloud-based software that provides sales performance and acceleration management solutions for field sales representatives.
The job skills required for Sr. Customer Success Manager include Customer Success, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr. Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr. Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr. Customer Success Manager positions, which can be used as a reference in future career path planning. As a Sr. Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr. Customer Success Manager. You can explore the career advancement for a Sr. Customer Success Manager below and select your interested title to get hiring information.
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