Description

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. 

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!

For more information, visit www.Spectrio.com.

Primary Objective:

Spectrio is seeking Experienced IT Support Analyst to join our team remotely. Successful candidates will be a key component of a high functioning team of IT professionals. Teamwork, hard work, and smart work are all essential to this position. We are seeking IT professionals to join our experienced team and are willing to develop candidates with strong potential who bring the right combination of skills and experience into the position.

Responsibilities Include:

• Provide Support for basic issues such as solving user problems and fulfilling service desk requests via inbound calls and tickets
• Provide analysis and problem-solving, technical assistance and support coordination to staff for computer hardware, software, networking, and applications systems
• Escalate technical issues that require more in-depth troubleshooting skills or higher priority cases involving outages or security compromises as needed
• Maintain proficiency and understanding of products, services, network topography and requirements and be able to escalate appropriately
• Provide clients with preventive maintenance and configuration recommendations to improve usability, performance, security and client satisfaction
• Document and track interactions including details of inquiries, comments, complaints and actions taken
• Enforce software compliance with anti-malware, patch management and remoting tools
• Provide Onboarding and Offboarding services for employees, including setting up and returning equipment 

Requirements

• 2 years’ experience in IT support role
• Understanding of security protocols and procedures (network firewalls, email filtering and spam protection, password protection, principle of least privilege)
• Knowledge and experience troubleshooting Windows 10 Pro as well as a familiarity with Windows Server 2012/2016/2019
• Experience with Windows Active Directory (user management, GPO management, domain hierarchy)
• Experience troubleshooting software, hardware and basic networking issues with desktops and laptops
• Knowledge of Windows file and print services as well as experience with installing and troubleshooting printers
• Experience with Microsoft Exchange and Office 365 email
• Knowledge of automotive dealership DMS (CDK, Reynolds and Reynolds, DealerTrack) preferred
• Ability to perform multiple tasks concurrently in a fast-paced environment (coordinate phone calls, client contact, remote sessions and issue resolution)
• Excellent technical, analytical and critical thinking abilities to solve problems in an evolving IT landscape
• Collaborate in team environment to resolve issues in a timely manner as a commitment to our clients’ priorities
• Strong customer service and interpersonal skills to be able to effectively communicate with vendors and clients
• On-call support may be required to meet business demand

This position is required to work in the Tampa office periodically throughout the month; pending business needs. 

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. 

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.