Qualifications:

• Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Ability to read and interpret documents.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organization.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exits.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to work with mathematical concepts such as probability a statistical inference, and fundamental of plane and solid geometry and trigonometry.

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Supervisory Responsibilities: None

Essential Functions: include the following. Other duties may be assigned.

• Review construction schedules, with assistance from department manager to maintain schedules to ensure timely completion of service calls

• Coordinate project material and equipment needs, and deliveries in order to maintain job productivity and projected completion schedules

• Analyzes systems and reviews findings to determine source of problem, and recommends repair, replacement, or other corrective action. Double-checks work to prevent call backs.

• Provides on-site technical assistance to help troubleshoot and repair equipment.

• Completes and forwards service tickets, completes tickets in legible, comprehensive fashion.

• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Responds to service calls in timely fashion, including after hours if assigned to provide emergency service.

• Attends schools and seminars to maintain and advance technical knowledge.

• Complies with company policies and procedures, especially safety rules.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee is occasionally required to stand; walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)