The Case Manager will deliver stellar client service to clients on behalf of Pusch and Nguyen Injury Lawyers while adhering to the highest ethical standards. In a team environment, communicate with clients, insurance companies, medical providers, and law enforcement offices on a regular basis. Take ownership over client files for review with the Attorney on a daily basis. Develop each individual case according to office policies and work diligently towards resolving all client matters. Maintain each individual file so that all information is filed into the file and mirrored in our client matter management system and scanned to our document management system.

Essential Functions:

• Interact daily with assigned clientele and Potential New Clients (PNC) to understand their needs which will provide more clarity for assigned attorney directions
• Work closely and in tandem with assigned attorney in a team environment and ensure all policies and procedures are followed and completed
• Communicate daily with assigned attorney using multiple mediums (i.e. Email, written reports, one on one presentation, etc.) to address any case building, property damage, or case settling issues and direction
• Quickly and efficient obtain police reports from various police agencies
• Quickly and efficiently set up auto Liability, Uninsured (UM), Underinsured (UIM), and Personal Injury Protection (PIP)/Medical Payment (Med Pay) claims daily
• Ensure clientele are receiving medical treatment if necessary and proper policies are being followed
• Handle clientele complaint issues, requests, and demands accordingly
• Effectively explain and execute Attorney-Client contracts to grow law firm and increase local clientele market share
• Provide close attention to all clients and potential new clients both in person and over the phone
• Resolve client’s property damage issues providing client with their respective options.
• Manage rental car requests and rental car accounts per client file
• File management encompassing keeping file organized and filing mail/faxes daily
• Other duties as assigned Competencies
• Superb organizational and time management skills to include meticulous attention to detail
• Ability to handle highly confidential information with professionalism and integrity
• Must be able to work under pressure and adhere to deadlines
• Outstanding attendance and punctuality
• Teamwork capacity to include ability to establish and maintain healthy working relationships with people in the department and the organization in general
• Maintain safe and clean working environment by complying with policy and procedures
• Excellent written and verbal communication skills; researching/problem-solving skills
• Excellent client service skills and the ability to promote and maintain a strong commitment to the mission and values of the organization
• Ability to use logic and reasoning to understand, analyze, and evaluate situations and exercise good judgment to make appropriate decisions Preferred Education and Experience
• High school diploma or GED required
• Previous law office experience required
• Customer service (legal field) background required
• Knowledge of auto insurance to include property damage, bodily injury, liability, commercial, uninsured motorists and personal injury protection required
• Proficient in Microsoft Office (Word, Excel and PowerPoint)
• Experience with Salesforce software or other CRM system
• Experience with a variety of office equipment