159 Customer Service Agent Jobs in Boston, MA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Southwest Airlines is Hiring a Customer Service Agent Near Boston, MA
Department:
Ground OperationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Pay & Benefits:
Pay of $19.06 to $19.06 per hour*,with the opportunity for future increase per applicable collective bargaining agreementwage scale. Opportunities for overtime and shift premiums.
Benefits you'll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (youreligibledependentstoo)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, perpaycheck **
- Potential for annual ProfitSharing contribution toward retirement - when
- Southwest profits, you profit***
- Explore more Benefits you'll love:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest's Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers' trip. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Check out what a day as a Customer Service Agent is like:
Additional details:
A union-based role that includes working assigned shifts based on seniority. Shifts caninclude early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available.
Learn more about becoming a Customer Service Agent and the FAQs: .
Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Works in a cooperative spirit to ensure the success of our Company
- Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Completes forms and reports as required by the Company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
- No education requirement
- No experience requirement
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
*Pay amount does not guarantee employment for any particular period of time.**401(k) match contributions are subject to the plan's vesting schedule and applicableIRS limits***ProfitSharing contributions are subject to plan's vesting schedule and are made atthe discretion of the Company.
Pay Rate:
$19.06Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Summary
Full Time
Transportation
$46k-58k (estimate)
11/21/2023
04/26/2024
southwest.com
SAN ANTONIO, TX
>50,000
1971
Public
RUSTY ARNOLD
$5B - $10B
Transportation
Related Companies
About Southwest Airlines
Southwest Airlines is an American airline company that offers passenger and freight transportation services.
The job skills required for Customer Service Agent include Customer Service, Leadership, Communicates Effectively, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
Similar Jobs
Popular Articles
