2120 Guest Service Agent Jobs in United States

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Guest Service Agent

The Boxer Boston, MA
$36k-51k (estimate)
Full Time 7 Months Ago

Overview

Opportunity:  Guest Service Agent

 

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path   

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Strongly independent and passionately unique, The Boxer Hotel channels the spirit of Boston, a classic New England city steeped in heritage, culture, and intellectualism. Occupying the city’s historic Flatiron Building on the western edge of Bulfinch Triangle, our Boston boutique hotel exudes relaxed sophistication with an urban industrial chic design that draws inspiration from the city’s New England roots. With our elegantly appointed guestrooms and suites, smart amenities, and central location close to the neighborhoods of North End, Faneuil Hall and Beacon Hill, The Boxer engages leisure and business travelers alike to experience the true essence of Boston—a metropolitan city with a small-town vibe.

 

 

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

WEBSITE

boxer.com

HEADQUARTERS

Santa Monica, CA

SIZE

<25

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Boxer
Full Time
$47k-61k (estimate)
2 Months Ago

The job skills required for Guest Service Agent include Customer Service, Guest Service, Front office, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.

If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

Calvin University
Colby-Sawyer College
Augustana University
University of South Carolina--Upstate
New York University
CUNY--Queens College
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