24 Customer Service Representative Jobs in Upland, CA
Southland Data Processing is Hiring a Customer Service Representative Near Upland, CA
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
• Proven ability to carry out our service vision of serving clients with unrivaled performance and providing one-call resolution independently
• Demonstrate mastery of fundamental and advanced payroll concepts
• Demonstrate ability to leverage the knowledge of ancillary services and product solutions; (including set-up, pricing, and effect on client's organizational goals) independently
• Demonstrate ability to perform advanced timekeeping set-up independently
• Proven ability to set priorities, handle multiple tasks efficiently and work independently
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
• Successful work experience demonstrating an ability to communicate effectively, work well with others, use productive work methods, exercise sound judgment, and display initiative and innovation on the job
• Following up and following through with clients on existing open cases
• Being able to multi-task between phone calls, emails, data entry
• Demonstrate ability to perform simple to intermediate GL set-ups independently
• Demonstrate ability to perform the implementation of new accounts independently
• Assists in creating and maintains critical support documentation in the enterprise defined knowledge repository
• High level of communication skills exemplifying successful leadership working in a team environment
• Proven ability to deescalate and assist difficult or irate customers in turning around customer experience; ability to think ahead for the customer, offer options to solve their problem, and make a difference
• Responding and replying to 25 – 100 emails daily
• Inputting, auditing, and processing 10 – 20 payrolls daily
• Assisting the Implementation Department to transition new clients to Customer Service
• Review the significant issues with their managers
• Maintains a team orientation in dealing with fellow associates
• Provides quality service
Job Summary
Full Time
IT Outsourcing & Consulting
$40k-50k (estimate)
03/10/2024
05/08/2024
sdppayroll.com
UPLAND, CA
25 - 50
1986
Private
PETER CARROLL
$10M - $50M
IT Outsourcing & Consulting
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About Southland Data Processing
Southland Data Processing specializes in payroll, human resources, time and labor management services.
The job skills required for Customer Service Representative include Customer Service, Products and Services, Communication Skills, Scheduling, Leadership, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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