Sales/ Account Manager (Charlotte), Southern Outdoor Restoration

COMPANY OVERVIEW

What we’re about:

Southern Outdoor Restoration was founded in 2012 on the thesis that property services can be delivered at scale while maintaining a personalized service experience through the injection of professionalism and technology (in an industry that had lacked in those two areas historically). Today, we've been affirmed that our theory was correct. Our team views itself as a technology company that just happens to be in the pressure washing and exterior cleaning business. Our clients are proud to be part of our exciting story of revolutionizing an industry and creating amazing jobs and careers.

What we do:

We provide the following recurring and ad hoc exterior cleaning services:

• Pressure Washing
• Gutter Cleaning
• Window Cleaning
• Other Specialty Services (sandblasting, graffiti removal, glass restoration)

Who we serve:

• Homeowner Associations
• Multi-Family Communities
• Office Buildings
• Retail Shopping Centers

We are looking for a sales professional with a proven track record of building and maintaining relationships with clients. This position will get direct support and training from the CEO while the Charlotte branch is being launched and then eventually report to an eventual Director of Sales - Charlotte Branch. Someone who will be successful in this role is the type of person: who can build quick rapport and trust with others, who wants to bet on themselves, and who is excited at the prospect of earning clients' trust- turning trust and good service into a recurring book of business.

POSITION RESPONSIBILITIES AND DUTIES

• General: The Account Manager cultivates client relationships, oversees project management for current and potential business, and owns all aspects of the sales process, ensuring exceptional customer experiences.
• Leadership Responsibilities: Industry leadership via Trade Association involvement. If applicable, will be expected to serve on a committee within their Trade Association. 

Task types and examples of job duties for the successful Account Manager:

Business Development:

• Meet sales goals as outlined via individual pro forma
• Earn the trust and business from every manager at each assigned management company
• Earn the business for each location for each assigned manager
• Earn all the available business and service lines from each location

Relationship Stewardship

• Main point of contact and face of the company for assigned accounts
• Consultative expert: Provide customer education on SOR services, processes, and value propositions
• Annual review meetings/ budgetary planning assistance for clients

Project Ownership:

• Pre-project site inspections and bids
• Define scope and prescribe process, set the expectations for results
• Provide consultative expertise and advice
• Complaint resolution

Internal Operations:

• Working smoothly with our sales support team members, including administrative and scheduling professionals
• Collaboration with Operations Team leaders on project management
• Reporting and inter-team communication
• Annual pro-forma budget creation and administration
• Direct gross margin tracking
• Customer collections in collaboration with AC and VP of Finance
• Pipeline management and administration
• Other duties as needed

ATTRIBUTES OF IDEAL CANDIDATE:

• A minimum of 5 years of proven successful sales experience 
• Strong ethics, integrity, and confidentiality
• Pursues constant improvement personally, for their team, and for the company
• Quick learner! (See One, Do One, Teach One methodology)
• Tech-forward approach to work and life
• A welcomed presence in any meeting; supportive, encouraging, empowering
• Winsome communication skills applied consistently to all parties (clients, vendors, direct reports, operations team colleagues, senior leadership, etc.)
• Polished presentation skills; verbal, written, and creative
• No task is beneath them
• The ability to execute at a high level, while maintaining a fun and relational culture

COMPENSATION:

SOR will provide a competitive compensation package of salary, incentives, and benefits with a guaranteed floor for year 1 due to entering a new market. 

Compensation & Benefits

• Salary (annualized, paid weekly) plus Commission (paid monthly), guaranteed earnings floor for years 1 and 2 (due to entering new market)
• Take-home company vehicle***
• 401K with matching available (If you save 5% or more, SOR matches 4%)
• Company-provided MacBook air
• Subsidized BCBS health insurance group plans at an affordable cost
• Supplemental insurance available (dental, vision, disability, etc)
• Paid Time Off (PTO)
• Paid Company Holidays

Southern Outdoor Restoration is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran or military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Southern Outdoor Restoration is dedicated to welcoming all people through a diverse and inclusive work environment. We value unique perspectives and experiences among our team to foster innovation and growth. We invest in our team by building a culture where everyone has an equal opportunity for growth and job satisfaction.

This role requires submission of the following. All other items are optional. Show us why you’re the best choice for this role!

1. Resume
2. Cover letter
3. Reference list

*** Pending your approval/addition to our business auto policy. Due to the required tasks of the job, the ability to be covered by our auto policy is a prerequisite to hire.