WHAT WE ARE LOOKING FOR: This position sets up and breaks down banquet rooms per guest specifications, and performs side work as assigned. Essential functions include reading banquet event orders and cleaning of rooms and setting up equipment and break stations. Acts as food runner and busses when needed. WHAT WE EXPECT FROM YOU: * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended * Monitor and maintain cleanliness, sanitation and organization of assigned work areas * Maintain complete knowledge of: Daily scheduled group functions, times, locations, amount of people Location of all Hotel function space and names of rooms All styles of meeting and Banquet room settings All safety guidelines * Review assignment sheets with Supervisor; update completed assignments. Check with Supervisor throughout shift for additional assignments * Stock and organize supply carts with designated materials and equipment. Transport to assigned function area * Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards * Refresh rooms as scheduled, following departmental standards * Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas * Turn over any lost and found items to Supervisor * Ensure that nothing is stored in unauthorized areas * Transport any food and beverage trays/items in public areas to service areas * Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards * Deliver client packages/boxes of materials as assigned to/from scheduled function area * Assist with inventories as assigned * Stock requisitioned supplies * Complete required Appraisals * Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor * Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately * Maintain knowledge and compliance with departmental policies, service procedures, and standards * Availability during peak operating times, i.e.: Weekends, Holidays and Special Events * Work as a team member to ensure our guests have the best possible experience * Understand company's emergency procedures and be able to apply them when necessary * Report any incidents, property damage or injuries immediately to Manager/Supervisor * Attend department meetings and training sessions as necessary * Contribute to team/company engagement efforts * Perform other duties as assigned by Manager and/or Supervisor JOB KNOWLEDGE & SKILLS: * Maintain confidentiality of guest information and pertinent hotel data * Knowledge of various room set-ups and standard equipment involved * Knowledge of proper chemical handling and cleaning techniques * Adhere to timelines in completion of set-ups * Adapt to priority changes of work flow or requirements * Previous guest relations training * Excellent written and verbal communication skills * Compute basic arithmetic and mathematical calculations * Organized and detail oriented * Excellent time management skills * Excellent interpersonal skills * Sound leadership and managerial skills * Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction * Technical knowledgeable and competency in necessary systems and software:[Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]