Duties and Responsibilities * Greet and serve guests at the bar * Pour drinks, using standard pour according to specifications * Serve drinks to guests, along with filling orders for food and cocktail servers * Handle cash and credit cards transactions * Clean and change trash cans as necessary * Fill and clean ice bins * Stock beers and wine coolers * Clean shelving, stainless steel, mixers, cups, blenders and soda guns * Notify manager if a guest is becoming intoxicated or rude to other guests and team members * Follow uniform and grooming specifications * Communicate with support crew and management * Serve food if requested * Operate bar equipment * Unpack deliveries and stock bars * Change beer kegs * Record accurate tip out sheet * Abide by all state federal and corporate requirements pertaining to serving alcohol * Maintain proper and adequate set-up of the bar on a daily basis. This includes requisitioning and Stocking of all beer, wine, spirit, paper products, straws and stirrers, condiments and produce Based on projection from the daily function sheet * Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes * Responsible for maintaining stock, cutting and storing of all fresh fruits and vegetables garnishes, juices and other perishables daily to ensure product quality * Input orders into a register at the point of sale and creates a check for each guests, including those served by other beverage servers to maintain accountability of all beverages served. * Check identification of guests ensuring alcohol is being served only to those patrons of legal drinking age * Must have alcohol training certification (TAM/TIPS) * Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor * Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately * Contribute to the team's success by accomplishing tasks and assisting with projects as needed * Maintain knowledge and compliance with departmental policies, service procedures, and standards * Availability during peak operating times, ie: Weekends, Holidays and Special Events * Work as a team member to ensure our guests have the best possible experience * Understand company's emergency procedures and be able to apply them when necessary * Report any incidents, property damage or injuries immediately to Manager/Supervisor * Attend department meetings and training sessions as necessary * Other duties as assigned by Manager and/or Supervisor * Support Southern Management's Mission, Vision, and Values * Comply with Southern Management's policies and procedures Skills Required * * Excellent written and verbal communication skills * Compute basic arithmetic and mathematical calculations * Organized and detail oriented * Excellent time management skills * Excellent interpersonal skills * Sound leadership and managerial skills * Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction * Technical knowledgeable and competency in necessary systems and software: Key Performance Indicators * Exhibits the following performance expectations: - Teamwork - Dependability - Communication - Understands Role, Responsibilities and Job Skills - Time Management and Planning - Quality of Work - Safety * Adhere to response time policy * Adhere to schedule/work hours * Cooperate professionally with other departments to accomplish the goals of the department * Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours] * Work is completed in a timely, professional manner, based on expectations and deadline