46 Dispatcher / Customer Service Rep Jobs in Austin, TX
Southern Home Services is Hiring a Dispatcher / Customer Service Rep Near Austin, TX
- Answer incoming customer requests and inquiries in a professional & friendly manner
- Act as a liaison between customers, technicians, salespersons & management
- Schedule service and routine maintenance appointments
- Maintain & update customer records based on interactions
- Process invoice payments
- Provide information about products and services
- Troubleshoot and resolve customer issues and concerns
- Develop & maintain a knowledge base of the evolving products & services that benefit our customers
- Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
- Minimum of 1-year administrative or customer service experience in an office setting is required
- Knowledge in Microsoft Office is a required
- Service Titan is a plus
- Ability to easily cultivate strong rapport with customers and co-workers
- Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
- Work well independently & with integrity in a structured yet relaxed environment
- Enjoy patiently, empathetically helping others
- Excellent written and verbal communication skills
- Reliable, Year-Round Work
- Weekly Paychecks
- Paid Time Off and Holidays
- Medical, Dental and Vision Benefits
- Company Matched 401k
Job Summary
Full Time
$38k-51k (estimate)
01/27/2024
05/21/2024
southernhomeservices.us
Charlotte, NC
<25
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