Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certificate on designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger.

Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.

Our Customer Service Representative provide prompt, efficient, and friendly service to customers, open new accounts, and respond to customers' needs with suggestions appropriate to the Bank's products and services.

Responsibilities :

• Provide excellent service to customers in person or by phone. Explains various services and products available and assists with selection.
• Opens all types of new accounts : checking, savings, CD's, IRA's, savings bonds, safety deposit boxes, etc. Close accounts as needed.
• File account related documentation
• Assist customers with safety deposit box access.
• Process CD or IRA account distributions
• Process orders for checks, ATM, and debit cards
• Produce and process customer correspondence.
• Research customer problems and relay solutions. Utilize account imaging and microfiche as needed. Resolve customer disputes with debit card or account transactions.
• Help customers understand charges to accounts; may assist customers with check book or explaining NSF charges.
• Maintain accurate and current signature cards.
• Monitor competitor banks' interest rates
• Assist with locating and correcting errors, outages, or unposted accounts.
• Assist with training for new employees.
• May assist with accounts payable, processing general ledger tickets, producing reports, and balancing internal accounts.
• Provide backup to receptionist, teller, or any other customer service area as needed.
• Participate in a team effort to cross-sell bank and affiliate services.
• Complete all required training.
• Other duties as assigned

Education and Experience

• High School Diploma or equivalent
• At least 2 years of banking, cash handling, retail, and / or customer service experience or an equivalent combination of secondary education is preferred.

What we offer our employees :

A positive impact on Your Future :

• 401(k) / Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• 1% employee home loan
• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health :

• No deductible medical insurance plan
• Dental and vision insurance
• Employer paid life and long-term disability insurance
• Flexible Spending Accounts

The opportunity to nurture your well-being :

• Paid holidays and paid time off
• Bonus plan
• Opportunity for merit raises
• Employee reward and recognition programs
• Community service opportunities

Physical Demand & Work Environment : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve.

Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions.

Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Last updated : 2024-03-22