31 customer service associate Jobs in apopka, fl
Golden State Foods is Hiring a Customer Service Supervisor Near Apopka, FL
JOB SUMMARY: Supervises the day-to-day activities of Customer Representatives to ensure timely responsiveness to product, delivery, and promotion inquiries and problem resolution.
Responsibilities:ESSENTIAL FUNCTIONS:
- Supervises Customer Representative and Customer Service Coordinators to ensure effective communication and collaboration between GSF, McDonalds, and vendors regarding routing, promotional activities, new store openings, and other aspects of customer service. (35%)
- Oversees distribution projects such as computer conversions, service level changes, customer requests, and surveys to meet customer needs. (20%)
- Assist in market-wide and occasional route changes to ensure restaurants are informed in a timely manner. (20%)
- Responds to customer complaints and other issues to resolve problems quickly and thoroughly or to forward them for appropriate resolution. (15%)
- Performs the work of Customer Representatives, as required, to ensure completion of all work tasks in the event of a staffing shortage. (5%)
- Attends customer meetings to build and maintain strong customer relations. (5%)
- Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Supervises Customer Representatives and Customer Service Coordinators.
PERFORMANCE CATEGORIES
- Productivity/quality standards: accuracy, timeliness, thoroughness
- Productivity/quality standards: customer service/satisfaction and responsiveness
- Budget
- Employee development
- Customer and vendor relations
- Teamwork within the department and across departments
- Project/assignment standards
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:
High school diploma or equivalent
Experience:
3 to 6 years of relevant work experience in customer service
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
- Supervisory concepts and techniques (J)
- Order processing concepts and procedures (J)
- Storage and shipment of food or allied products (J)
- Routing concepts and techniques (J)
- 10-key machine by touch (B)
- Products (B)
- Promotions (B)
- Customer service concepts and techniques (B)
- PC word processing/spreadsheet software applications (B)
Skill and ability to:
- Supervise and motivate employees in a team-based environment
- Communicate and coordinate effectively with internal and external customers verbally and in writing
- Interpret routing or delivery anomalies and identify appropriate solutions
- Resolve customer complaints effectively and efficiently
- Work independently
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Travel via airplane and drive an automobile
- Act in accordance with GSFs Values and Creed
Job Summary
Full Time
$63k-81k (estimate)
05/05/2024
05/18/2024
goldenstatefoods.com
SCHERTZ, TX
1,000 - 3,000
1947
$10M - $50M
Wholesale
Related Companies
About Golden State Foods
Golden State Foods is one of the largest diversified suppliers to the foodservice industry. Headquartered in Irvine, Calif., the company is values-based with proven performance in superior quality, innovation and customer service. Established in 1947, GSF currently services 100+ leading brands (125,000+ restaurants/stores) from its 50+ locations on five continents. Its core businesses include: processing and distribution of liquid products, protein, produce, dairy and other services. The company employs approximately 6,000 associates and is 100 percent management-owned and run. Golden State Fo ...
ods also operates a national non-profit organization, the GSF Foundation.
More
Show Less
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
