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SongtrustⓇ is the world's largest technology solution for global music publishing royalty collection and administration. It was founded to simplify music rights management and remove the complexity of the publishing landscape. Songtrust's core mission is to help musicians, publishers, labels, and distributors easily track and collect global publishing royalties for their music catalogs. Songtrust has a catalog of over 3,000,000 songs, representing more than 350,000 songwriters including those who have written songs with Drake, Billie Eilish, and Kendrick Lamar. Publishers who entrust the company with their catalog's royalty collection include CD Baby, Downtown Music Publishing, Symphonic Distribution, Sub Pop Publishing, and Trap Nation.
Songtrust maintains the most extensive, accessible publishing network in the music industry by having relationships across more than 60 pay sources around the world covering more than 245 countries and territories. Songtrust® is a registered service mark of ST Music LLC, which is owned and operated by Downtown Music Holdings. Songtrust was named a Billboard Magazine Top Music Startup upon launch in 2011. The company is headquartered in New York City. For more information, please visit: http://songtrust.com/
You can make a tangible impact on the lives of your favorite music creators as our self-driven, detail-oriented, customer-obsessed Client Services Associate. As our Client Services Associate this role is the face of Songtrust - we are focused on providing our clients with the highest level of service. As a Client Services Associate, when you are not answering questions or proactively finding solutions, you bridge the gap between customers, product, and engineering by identifying, investigating, and escalating questions, issues, and bugs. You are passionate about the customer experience and an advocate for the Songtrust community.
In this role, you are motivated to go above and beyond for our songwriters and driven to instill deep trust in the Songtrust platform. You are technically minded, customer-focused, and intrinsically motivated. You act on decisions with an analytical mind, are resourceful, can communicate complex ideas with ease, and are a creative solution finder, not just a problem pointer.
This hybrid position can based in our New York, Los Angeles, Portland or Nashville locations.
What you'll be doing:
You are / have:
Why you want to work here:
Downtown provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $50,000 - $55,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. Downtown is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Downtown's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.
Full Time
$52k-68k (estimate)
05/04/2024
05/19/2024
songtrust.com
NEW YORK, NY
<25
2010
ERIC KALVER
<$5M
Investment Management
**We're hiring! Check out our openings here: songtrust.com/jobs/ Songtrust, a Billboard Magazine Top 10 Music Start-Up, provides a technology platform for royalty collection services to music business professionals. Our industry-leading online solutions help songwriters, artists, managers, labels and publishers simplify music rights management including the administration of music publishing assets, performing rights, and digital licensing. Launched by Downtown Music Publishing in 2011, Songtrust provides efficient and accountable royalty collection service in over 50 music markets worldwide.
The following is the career advancement route for Associate, Client Services positions, which can be used as a reference in future career path planning. As an Associate, Client Services, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate, Client Services. You can explore the career advancement for an Associate, Client Services below and select your interested title to get hiring information.